Jared Jewelers — Local services in Mishawaka

Had a lot of trouble getting a ring resized. It took nearly two weeks to get the work done, in which time they revised their estimated completion date EIGHT TIMES!! This leads me to believe that they either A) have no idea what they're doing, or B) were lying to me the whole time. Additionally, I had a lot of trouble getting them to call me back. They would promise to call back with a status update, and then not do so.

They're probably fine to buy from, but I'd go elsewhere for repair work.

On Saturday, October 20, I took the ring in to be resized and spoke with Abel, an assistant store manager. He told me it would take a little longer than usual because the ring was an antique and needed a little extra work. He told me work would be done on Monday, Oct. 22 by 3:00pm.

On Monday at 2:15, Abel called that they had not even begun the work because their jewelers were not capable of doing it (why did he wait until 45 minutes before it was supposed to be done??). He suggested we send it to the Jared in Grand Rapids, MI where there was a more skilled jeweler. Was told work would be done by Wednesday, Oct. 24, and ring would be back in Mishawaka by Friday, Oct. 26.

On Wednesday, Oct. 24, I called to check the status of the work. Abel told me the work was done as planned, ring would be back on Friday. Abel would call me when it arrived.

Friday, Oct. 26: No call from Abel. I called at end of the day and he had no idea what was happening with the ring--but it had not arrived. I asked him to call Grand Rapids to find out; which he did. The work had not even been started (so why did he tell me it was done on Wednesday??). Now they estimate the ring will be back by Tuesday, Oct. 30. Abel promised someone from store would call me on Monday, Oct. 29 with status update.

Monday, Oct. 29: No call from store. I called the store and spoke to Betty, who called the Grand Rapids store and found out the jeweler had not been in that day, so the work was still not done. New estimate was Wednesday, Oct. 31.

Tuesday, Oct. 29: Betty called me to tell me work had not been completed, but it would be done Thursday Nov. 1, and the ring would be in Mishawaka by Friday Nov. 2. I told store that I had engagement photos that weekend, and so needed it back by Friday at the latest.

Wednesday, Oct. 31: Abel called me and stated new ETA is Tuesday, Nov. 6. I demanded that this issue be escalated to a district or area manager, because Abel was clearly either unwilling or incapable of getting this issue resolved on his own.

Thursday, Nov. 1: Received a call from Sandy stating that she had spoken to the Jeweler in Grand Rapids, and the work would be finished that day and ring would be back by Friday, Nov. 2.

Friday: Nov. 2: Ring finally arrived back...

We have been Jared customers since 2010 when we bought our wedding rings at the Aurora, IL. We were told at that time, that my ring should always have the GSI # verified. We moved to Michigan and started going to the Mishawaka, IN store. In five years, I can count the number of times on one hand that the store representative has read back or even acknowledged the GSI number. I have had MULTIPLE conversations with the staff, managers, district managers. When I say multiple, I mean EVERY few months when I go in, I have the same conversation. A few weeks ago. I called and spoke to Sandy (store manager) and told her my issue. She knew who I was and knew my issue. I explained to her I was ready to drive the 6 hour round trip to my original store. Sandy assured me that I would not have another issue. I went in yesterday to have my rings (2) sized. Sandy took good care of me and I told her I’d be back today to pick them up. As I walked in, Sandy was leaving for the day. She assured me that everything was taken care of and bid me a good evening. I went in and was not even acknowledged for more than 5 minutes. Finally, Jen (a sales associate) took my papers and found my rings. She stapled the copies together and asked me to sign. I said no, that she was forgetting something. She looked down and asked if there was another piece I was missing. No. Took two more prompts then me telling her that I need her to read the GSI number. Then I told her the entire story, explaining that she is holding an expensive ring that means a lot to me and anything could have happened in the time that my ring was away from me. She did as I requested but seemed unphased by my comments. I take great care of it and make sure that it is inspected regularly. Moving forward, I will not be returning to the Mishawaka Jared store. I will drive the 6 hours round trip to the Aurora store where I know the sales people will treat my ring and me...

Exceptional Service and Knowledgeable Staff at Jared.

Today I visited Jared and had a wonderful experience. I decided to call before driving to the store and I spoke with Jacob, he was so knowledgeable and welcoming. Jacob told me I could bring in my pieces I had questions about and so I did just that! From the moment I walked in, I was greeted warmly by the staff, who were eager to assist me. I asked for Jacob and was then introduced to him and a wonderful lady named Grace. We dove right in looking at all the new pieces I had picked out from a flea market. Jacob confirmed one of the rings was sterling silver and then explained all the details of the other pieces as well. Jacob took one of my rings to the back to see if it could be resized and in that time Grace gave me the sizes of three of my fingers and then sized the rings I brought in.

I appreciated how knowledgeable they were about the different types of jewelry I had. I personally know nothing about jewelry and I felt comfortable to ask any and every question I had.

What really stood out to me was the personalized attention I received. They made sure I felt comfortable throughout the process and were patient with my many questions. The service was top-notch, and I left feeling very happy with the help I received.

I highly recommend Jared for anyone looking for high-quality jewelry and exceptional customer service. I’ll definitely be returning for...