Macy's — Local services in Mishawaka

I was browsing for a mattress. I knew I was going to buy one for sure and saw a lot of them online. I started my transaction online over the phone with a very nice sales guy. We discussed the sale, my requirements, and what was available. I wanted to see and test the mattresses for myself in person so I went to the Mishawaka location to test the mattresses.

Diane showed up, with a stern demeanor as my family and I were testing the mattresses.

I told her that I had started the purchase online and that I came in to check out the mattresses. She spoke to me with such venom and condescension when I spoke about the difference with the mattresses. “Those are two different mattresses, don’t you know that?”, I was discussing also the difference between the firm, plush and super plush and how it would support your neck and back. She hovered and lingered and treated me more like a pest than a buying customer. She only treated me human and perked up when she sensed I was a serious buyer and asked about payment options.

How she treated me was completely unacceptable. Her tone was callous, and blatantly disrespectful. Imagine that, I’m a paying customer making a $1000+ purchase and treated like I’m doing something wrong by asking questions ensuring the product I’m purchasing for is right for me. I definitely feel like racial profiling was at play, if not then some kind of prejudice.

After the order was made she emailed me about getting the funds “authorized” for my split boxes. She ignored my emails about the 10% discount which was supposed to be applied, as well as my Star Rewards.

I ended up having to call corporate to report her, as well as get the proper credits added to my account.

This was a transaction from 2021. That was by far the most notable situation that I think calls for a review. Her name is Diane S. Soucie.

Most of my orders are otherwise online, and without issue. I have been able to purchase, exchange, or return most products usually seamlessly. The store is...

My boyfriend was going on a trip and realized almost too late that his luggage was broken. I went out to find him one and checked every discount box store I could - TJ Maxx, Ross, Michael's, etc. Nobody had anything!

I remembered Macy's had luggage and set off to visit - but when looking at their website, realized they closed in 10 minutes! I sped to the location and like a dummy parked near JC Penney - I had to literally run through the mall to make it on time! So I called, to make sure they actually had luggage, on my way there. As I was running in, I finally reached a human, and she had to ask me to repeat myself because I was so out of breath! She was kind enough to tell me they did have luggage, but they closed in 5 minutes. I was walking into the store as she said this, so I asked her where they were located, and she told me.

As I perused the selection and made a decision, I saw a woman looking over at me. She waved me over and told me she wanted to show me the other cloth luggage in another area - it was the woman from the phone call! Then she checked me out after I made my decision, without rushing me or seeming annoyed at how late it was.

Her name was Kathleen, and she saved my butt, and my bf's butt. What a kind and helpful person, for someone they didn't really have to help. Kathleen's customer service was above and beyond, her demeanor on the phone was polite and informative, and overall I will shop again at Macy's because of her capabilities. Someone get this...

I don’t normally write reviews but read them a lot before i can shop. I bought a dress at the store . The dress looked fine and thats why I bought it. I went home and of course you dont wear clothes with tags. I removed the tags off and my lady wore it. As we were leaving the house I realized that the seam on the back was weak and therefore she took it off. I took it to the store later and know that I bought it in the juniors they referred me upstairs and i met this cashier who didn’t want to listen to us and so I insisted on speaking with her manager as i had the tags and the receipt for my purchase. She arrogantly said that There is nothing she can do for us and that she will tell me the same thing and we should pave way for the next customer on line. The supervisor shows up shortly after and she was the most arrogant manager I have met. She didn’t want to listen to me and all she showed me was the tag and asked me if I understood the English used. Such arrogance should never be entertained in any retail store. I just left her with the receipt the tags and the dress. She just made my seven years shopping experience with macys horrible. Hopefully no one gets to go through this experience at the store. Very...