Jared Jewelers — Local services in Mission Viejo

Absolutely terrible service every time I come here. We have gotten two rings from here and one in Tustin. The first time Judy was passive and rude. I went in last year to get my ring sized and she told me what size I needed and tried to argue with me what was right for me. Not sure how many incompetent customers they have but I know what I need and want. I never asked for her opinion. It was rude and disrespectful. I had to get my ring sized twice because of her. My husband bought me a new ring this past week from the same place. He bought it from Judy. She was rude to my husband. I asked why didn’t you say something to the manager and he said because she’s old. I don’t care if you’re old or not. Respect is earned not given. She doesn’t have the right to treat people the way she does. Age doesn’t matter. I had to go in yesterday to get my ring size and was happy i didn’t have to deal with Judy.I tell Norma my ring size is 5.25 and she tells me there’s only 5 and 5.5. I’m like okay I guess I’ll go with 5.5. I go in today and it’s too big, I tell the guy working it’s too big and he tells me he could get it done in an hour. I have my two my kids with me so I decided to leave and then I realized I needed it resized so I go back. I tell him Norma told me I couldn’t do a 5.25. He said you can but she doesn’t usually do ring sizes I’m like okay so I leave it there. Never get a call back so I call and they tell it’s ready for pick up. I pick up my ring and it’s still 5.5. They never fixed it. I am beyond upset. Lack of communication. Either the workers here are under stimulated or they just lack customer service skills. Either way I would never recommend this place. Every experience I’ve had here and I’ve had to come every 6 months for a cleaning has...

I recently had the pleasure of visiting Jared at 28241 Marguerite Pkwy in Mission Viejo, CA 92692, and my experience was so exceptional that it served as a reminder for me to write this well-deserved 5-star review.

First and foremost, I must commend Jessica Sanchez, who, without a doubt, always goes above and beyond. Four months ago, she assisted me in finding the perfect ring for my beautiful wife, and her professionalism shone brightly even then. Jessica has consistently provided outstanding service, and during this visit, her patience and meticulous attention to detail while inspecting my rings left me thoroughly impressed. I highly recommend seeing Jessica if your in the market for new rings.

Kathy Stephan also played a significant role in our delightful experience. She helped my wife choose my ring and, much like Jessica, she is a joy to interact with. Kathy's warm, talkative nature and sincere concern for customers' needs make every visit a pleasure.

Last but certainly not least, Juan Escobar, the general manager, deserves recognition for his phenomenal leadership. His warm welcome at the door, every single time, sets the tone for exceptional customer service. Moreover, Juan's quick and effective resolution of any concerns I've had in the past speaks volumes about his commitment to customer satisfaction.

This Jared location, led by Juan and supported by the remarkable Jessica and Kathy, truly excels in providing memorable customer experiences. If you're in search of exquisite jewelry and impeccable service, I wholeheartedly recommend this store. It's not just a jewelry shop; it's a place where your needs are met with genuine care...

Our experience at Jared while shopping for an engagement ring was truly magical from start to finish! The customer service was beyond exceptional, adding an extra touch of warmth and sincerity to the entire process.

Judy was absolutely amazing—she genuinely took the time to understand what we were looking for and helped us find the perfect ring. Her expertise and passion for her craft were evident, and she worked closely with my boyfriend to make everything happen within his budget. It was such a surreal experience, and the team was incredibly accommodating.

Joe was also fantastic, providing valuable insights and making the entire transaction process smooth and comfortable. We truly felt cared for throughout the entire experience, and we couldn’t help but ask to take photos with both Joe and Judy to capture this incredible life milestone.

Beyond the outstanding customer experience, we were also highly impressed by Jared’s warranty and the amazing benefits they offer—including complimentary cleaning for all jewelry, even pieces not purchased there! It’s such a thoughtful touch that truly sets them apart.

Of course, we’re excited to return not just for cleanings but also to share updates with Judy and Joe about our engagement and upcoming wedding. They played such a special role in this journey, and we’re so grateful for their kindness and expertise.

I’m completely blown away by how effortless and enjoyable the entire experience was. Jared exceeded all my expectations, and I couldn’t be happier. I’m over the moon with joy!...