Trudy's Hallmark Shop — Local services in Missouri City

I went to this store and spoke to the manager about donating something for the silent auction for the Missouir City Police and Fire Auxilliary Benefit scheduled for April 28th. The purpose of the benefit was to raise funds for the Police and Fire departments so they could purchase items thay needed that they didn't have money in their budget for. I went back a week or two later and again spoke to the manager who told me she would call me when she had something for me. Now it is after the benefit has occured and the manager never called me. So, everyone that shops there should know that this business does NOT support the police and fire departments in the town where it gets its customers from and where if they ever have a fire or a crime committed in their store, the fire and or police will respond to help them. This is most poorly run Hallmark store I have ever been in and wasted my time by having me think that they would ever donate anything for the benefit of the Police and Fire departments of Missouri City. If I could have given them a lower rating than one star, I would...

Have not been to a Hallmark store in many years. To my suprise, they have a lot to offer since the last time I was there. We went to get some hard to buy for folks Christmas presents and left there with something for everyone, including ourselves. A wide range of options for anyone. This is my new go to for shopping for gifts and especially for Christmas. We were able to find something for every hard to shop for person and they all loved what we got them. If you have not been to this store you owe it to yourself to visit. Prices are a little higher, but Hallmark stores have always been that way generally speaking. There is a sports section, Disney, Star Wars, Texas stuff etc. A lot more than what I remembered. Go pay them a visit the next time you are having trouble finding a gift...

In earnest, the staff were modestly polite if wholly incompetent. The store plainly advertises online that they offer gift-wrapping. I drove cross town to have an anniversary gift wrapped and, instead of making good on the advertised service, they went on for ten minutes about how "I've been working here since 2018 and don't recall offering this since then." In other words, they essentially argued with me, their customer, instead of trying to make things right. Finally, I asked if I could "just buy a proper box and wrap it myself." They didn't even have a middling sized box. I thought they might at least offer to suggest another store that offered gift wrapping, but got nothing...