Menards — Local services in Mitchell

I will never shop here again. We ordered tile, and we quite clear about which tile we wanted. The store associate ordered it for us, and when we went to pick it up, it was the wrong tile. They charged us a $30 restocking fee to send it back, and reordered the correct tile for us. An entire month passed since placing the new order, and we still hadn't gotten a call saying our tile was in, so I called the store to see where it was, and was told, "Just wait a little longer.". So I did. Next week, I still hadnt heard anything, so I called again, and was told, "We'll leave a note for the manager." .Again, no one calls me. So I call again the following week. This time, they transfery call to the flooring department, where I am again told "We'll leave a note for the manager." I wait another week and still no one contacts me. So I call again, and am again transferred to flooring, and am again told a note would be left for the manager. This time I say no, I want to talk to the manager in person. He says he'll send an email to the vendor. I say fine, but I have waited patiently for two months and when I call back on Monday I want an answer. He says, it might take longer than that to get a reply. I am pissed. So I the vendor (Mohawk) myself, and while they couldnt give me any information without the stores order code, they informed me that there was no reason the manager couldn't make a phone call rather than wait for email. I get off the phone and am about to call Menard's again, when FINALLY they call back all on their own, and the manager says, "Oh, yeah, I looked into your order, and the reason the vendor isnti shipping is because they dontd make that tile anymore." .I am PISSED. I demand to be transferred to the general manager, where I complain, partly that no one would return my phone calls or look into my order beyond "huh, that's weird." .But also to complain that I bought a product off the store's shelves, paid money for it, and it DOESN'T EXIST. (This happened to me on their website as well - I had found a cupboard I wanted, brought the webpage into the store, said I wanted to order it, and they said, "Oh, we don't contract with them anymore.". Then . . .why has the website not been updated?!?!?!) .But the general manager says, "We'll, there is no way the tiling department could have known that Mohawk quit manufacturing that particular type of tile." .I personally think that's a pretty serious problem that needs to be solved, but no apology was offered. He did agree to refund me cash for the tile, as well as refund the restocking fee for the previous order. However, when I went to the store in person with my receipt, I was treated quite rudely by the customer service department (Lauren - or was it Laurel? Was absolutely awesome and sweet, but her manager, Marla, was it? Was really snotty with me) who told me they could only give me store credit because the receipt Id brought in was a receipt paid with store credit since the first tile had been returned for store credit rather than cash, and if I had the first receipt they could refund me cash, but not like this, and no, they couldntc refund me for the restocking fee either. So I asked the the general manager again, since he had agreed to reimburse me. He came, and said, "Oh, no, we can't do that after all, I guess.". I said I didntd want their store credit because I planned on never shopping with them again after this fiasco, and couldn't he, as general manager, somehow override the system? And he said no, and they sent me on my way. I was SO angry I was crying. I have a seven month old baby at home, who is about ready to crawl, and our floor is all ripped up and nothing but plywood. We have been living in this house, getting slivers in our feet, for two MONTHS waiting for someone to do something, being brushed off again and again, and now we have to go some where else to order our tile because THEY sold us an imaginary product, and can't even give us our money back? You take a chance ordering tile...

I would normally give you a better score, however my last visit made me question if I was in Menards or Wal Mart! After spending considerable time finding what i needed and a few things I just picked up because they were a great deal I found myself ready to check out...ONLY 2 LANES OPEN!!! one was 6 items or less the other a long line with 2 different people needing managers to help with price checks....the young man getting the items and doing the price check was walking so slow if he went any slower he would be in reverse! He acted as if not a care in the world and he would get to it in his own good time!! Both lines were all the way to the isle you walk towards garden center! I know you were not understaffed because there were associates in every other isle. My question is ...why in the world when we are this close to Christmas and stores are very busy....including yours, you would only have 2 lanes open!!??? I can usually get checked out fairly fast so I plan accordingly if I have another place to be. This was poor planning on your part and in my eyes really not concerned with us the consumer. I waited in line well over 15 mins. I was frustrated with how the lines were handled ( I was not alone) so I pushed my cart aside and left the store! This is the first time I have ever had a bad experience in your Menards and I do hope my venting will help your management consider US THE...

Drove from Huron to Mitchell to visit Menards. We were looking for a complete toolbox set. We found one with an 11% Rebate sign. Cavin, store associate, said the rebate was no longer available, but "we pretty much have to give it to ya". Wrong. Todd, who might be a manager of some sort, looked at us and said, "nope". No apologies, nothing. We walked out of the store, easily keeping our $800. Menards card is paid off and will be cutting up the card. We will be visiting Lowes instead with the full intent to walk out with carpet AND a toolbox. All from another town entirely. So long, Menards. Tyler and Mark Luckhurst Huron,...