Pottery Barn — Local services in Mobile

Was in on the 30th. One other customer was shopping (only one) and I was there for an exchange, which I changed to a return so I didn't have to come back. I could not find a single employee. With one other customer this was inexcusable. I just needed to exchange. I finally found an associate and he reluctantly removed himself from his chair, letting me know that I was bothering him for breathing, after I spoke politely to him and asked for help, to begrudgingly assist me, the minimum he could speak was all he could do "is there a problem, online or store, store credit or return to card". When the exchange on my part was completed I politely said thank you for his help, he said nothing, literally nothing. As I was exiting the store, three other associates emerged from somewhere, they were apparently in the store as this was not shift change and none of them spoke or acknowledge me or the other customer in fact they didn't even realize we existed. Pottery barn is always better than this -...

Nice store but the workers are very nasty. Several times I have been in this store only to walk in and be ignoted not even a hello may i help you. I am so sorry I am not dressed up in heelsholding a Gucci or Coach bag! Very disappointing that you treat potential customers who may have come in to make a purchase. I have walked out all these times because of this one thing calles "ACKNOWLEDGEMENT". Iknow these workers do not live in a multi million dollar home but what gives them the right to act all high and mighty. Each time i have gone thinking maybe this time someone will at least say "Hello, welcome. Is thier anything I can help you with?" Nothing! You have no idea whether people have money to spend there or not and refardless you should treat people with cimmon courtesy. It is not alot to ask. Meanwhile about 4 stores down at Williams and Sinoma they are extremely friendly. Shame on you for your...

Since the online pottery Barn refused to give me their corporate address, this is the next best thing. I ordered over 300 USDs of the gingerbread line houses and trees. Email said it would be here January 8th. The order never arrived. I called customer service. They said they could not verify my address! What! I have ordered many items online and this has never happened to me! They were hauty and rude. Then when the order I was supposed to get never arrived as email promised. They kept giving me the run around about the address! The Better Business Bureau gives them an F. They have also been and are going through. Something is wrong with this company. Just Google them. Next year I'll get the files from ALDI!!!! I called several numbers to get their address. No joy. NOW why would a company not want to give out their corporate address? I think it was false advertising and they could not fill the order....