Williams-Sonoma — Local services in Mobile

The salesperson/cashier was extremely rude and acted as if she was doing me a favor. As a first time shopper and an avid collector of fine cooking supplies, this was my first and last trip there. I was there to purchase a gift on someone's registry. I live very close to the shop and have never taken the time to visit. I regret that my first experience was a negative one. I know this isn't the type things people like to hear, nor is it the type that I like to speak. Normally, I would just leave my thoughts and review unspoken/untouched, however this was beyond silence. To say I was disappoint is an understatement. I was extremely impressed by the inventory and atmosphere. I purchased the gift of my choice listed on the bridal registry and after about a 25 minute wait left. When I completed my purchase, the cashier told me she would be back in a few minutes with my wrapped gift. She stood at the register for about 5 to 10 minutes waiting for another customer to come to the register; no one was in line or waiting. She then left, without taking my gift and went to the back of the store. I then walked out to my car to check on my husband. When I returned, she was nowhere to be seen. Finally, she came back to the front, looked at me and said, "Oh, I guess I need to...

Been shopping here for about 15 years. Tried to return an item that I purchased as a Christmas present and they claim they can't find my purchase in their system even though they emailed me a notification of my order before I even got home with it. The gentleman, Brenden, was very unpleasant and would not even give me a store credit. He said I had to exchange the item out for another item, today....this is unheard of in the retail industry. You have lost a longtime customer. Beware of giving them your email address...they obviously don't use it to keep track of your in store purchases...just spam...

Never buying online with this company again! Purchased an expensive Breville Espresso and wrong item arrived in the mail 5 days later. The next day wrong item was returned. On the phone they told me they will ship the right item right way. Another week passed, I called customer service and the new item was not shipped until return item is arrived. Well it is10 days later and still waiting for it and if I had bought on Amazon I will be drinking my Breville expresso coffee now instead of writing...