La-Z-Boy Modesto — Local services in Modesto

Update. 11/4

La-Z-Boy I would like to give credit where credit is due. I would like to extend a sincere, thank you to Michael at the La-Z-Boy store in Modesto California. Michael, you showed my husband and I that you truly have earned those awards that are hanging in your store.

Now going through the channels, we see that the company Northern California chair corporation is the one who had the manager by the name of Desiree, who showed no professionalism and quite frankly does a disservice to the company.

La-Z-Boy showed their character and where their priorities are with their customers. Thank you again, Michael and those associates around you who helped to resolve this issue the way it should’ve been handled.

La-Z-Boy what a horrible excuse of a company. Friends and family let me tell you a story. A couple months back. We bought a chair for Tom ❤️ a new rocking recliner. He’s been looking for months and found this one at lazy boy.

We didn’t have the chair for a month and the chair was making creaking sounds and popping. We thought maybe had to be worked in. Nope. While Tom ❤️ was sitting in the chair, we noticed particles falling off from the leather that was being scratched off from the base and then the spring popped write off! . La-Z-Boy sent out a tech and he even rolled his own eyes, knowing what kind of product he was dealing with. He put in new parts that took an additional month and a half because they lost the parts and didn’t know where they got delivered to. Finally, the tech put a new base on and springs and was on his way. Not three weeks later the spring broke again. Tom ❤️ called lazy boy customer service and got a product manager by the name of Desiree on the phone. Desiree was rude and disrespectful. She was accusatory and even went as far to ask my husband how much he weighed! We went to the store and talked to the manager, escalated it to another gentleman. And then to a VP and have gotten no where!

Needless to say the customer service and the quality of these chairs go hand in hand. They are absolutely horrible! Do yourself a favor and do not even entertain to buy from Lazyboy. You will be sadly disappointed and will spending way too much money on a product that is poorly made.

Please share our experience. In hope it will save others from the...

I went in November 1st. My initial experience was fine; during the pandemic they were facing a back log on orders but “some people are getting couches earlier than we expected.” I opted to purchase a new couch that wasn’t available immediately—I trust(ed) the brand quality and the reputation that the company has for such. I did go for the cheapest model I saw in the store, because I can’t afford to spend that much money on a couch just to have it in a few days. I was told sixteen weeks, which would put delivery roughly at the end of this month.

At the beginning of January I called to double check the delivery date and I was told I would not receive my couch until May. Not only was this now a 7 month wait, but no one bothered to inform me of this and I had to call to find out. When I went in to ask for my money back because that was unacceptable to me, I was told that the couch was custom and they could not cancel the order. To be clear I did not put special fabric or ask them to change the couch in any way. Purely because it wasn’t in immediate stock, it was “custom.” The manager at this facility told me that even though my couch wasn’t even being manufactured yet, he had no authority to cancel and return my money. He did tell me that it would be April that I got my couch.

I called today again to confirm delivery and the estimated ship date has returned to May. I am fed up with this place and cannot recommend it to anyone. I’m aware that I was the one to accept the initial delay in shipment but no one said “sixteen weeks or more.” And I wouldn’t be so mad if they bothered calling me to update me AT ALL.

I DID call the regional manager, Dolores Stephens, and her voice mailbox is full—this has happened twice now so really, how can anyone contact her about anything? I called customer service and they were unable to help, but when they patched me through to Dolores she picked up first ring. Magical. Of course, she was driving and had to call me back. I am not holding my breath that she actually does.

For those skimming the reviews — nebulous shipping dates that keep getting pushed back, never order something that isn’t in stock, and...

I REALLY hope the store manager reads this so that they can train their employees better instead of deceiving their customers. I accompanied my mom two days ago, May 25th, and she found a small couch with a pull-out bed that had a price tag of $699.00 She didn't like the color, so she asked the salesperson, Yesenia, if there was an extra fee if she got a different color. Yesenia LOOKED AT THE TAG and told her that if she picked a color with a code B or C, there wouldn't be any fee. We went home so she could talk it over with my dad and when she went back with her granddaughter, today, May 27th, the price was STILL THERE! My mom picked the color she wanted and Yesenia asked if she wanted memory foam or standard, so when my mom asked if she could get a difference in prices, she returned and said her supervisor had informed her that the price on the couch was wrong and if she still wanted it, it was $1,300.00. When my mom told them that they should honor the price they gave her, the price that was on the tag for AT LEAST two days, they said they wouldn't do it and removed the tag from the couch. I have worked in customer service for many years and if you value your customers, you will bite the bullet and give them the price you told them instead of deceiving them and giving a poor customer experience. I don't know if they thought they could brush her off as a customer because she is elderly and not do what they know is right but this was very disappointing to...