Target — Local services in Modesto

The store was closed and the cashier was ringing up the last line of customers. We happened to be the last customers.

My partner went to the back of the store while I waited in line to go grab something last minute. The lady in front of us had to do the same thing, so she let us go ahead of her in line.

THE REGISTER WAS NOT EVEN CLOSED YET at this point, as the cashier began scanning our items when that nice lady came back with her 1 item that she forgot.

As she came back to the line, there was a female manager with long black hair (tied into a pony tail) chewing her out in a very heated and condescending manner, telling the lady that “she wasn’t going to let her buy any of the 3 items she had, and that she would put them on hold for pickup tomorrow, because she decided to go grab an item she forgot.” I will note that she was yelling back and forth across two register lanes, probably hiding behind one because she knew she was in a heated conversation, and instead of diffusing the situation with the managerial skills she should have, she continued to yell and argue at the lady.

One of the most infuriating things the manager told her, was that the lady didn’t “ask permission” to go grab the last minute item... I had no idea a customer had to ask a store employee permission to go and put money in the pockets of a company like Target, I thought Target would actually love if a customer chose to buy 3 items instead of 2, but this terrible manager conveyed differently.

The lady was well tempered, although incredulous to a degree because she was probably just as confused as we were from the manager’s poor customer service skills.

We all understand that the employees want to go home after a long day, but that does not excuse the behavior of that manager, taking out her frustrations on the customer, who again, is putting more money in the pockets of the company.

And in retrospect, this customer could have been myself, or my partner who ALSO went to go grab something last minute.

I wrote this review for that poor lady, who was at least “allowed” to buy 2 out of her 3 items because I don’t think this kind of treatment is acceptable, especially coming from a manager who is supposed to be a role model for other target employees whose customer service skills should come first.

Please, if you read this, we the customer know you are tired, and we know times are hard, but do not use that as an excuse to make things harder for your customers, no matter how right you think you are. Also, you never know how violent people can get from heated situations, so instead of continuing to argue with a customer, DO THE SAFEST THING AND DIFFUSE THE SITUATION. Other customers especially DO NOT want to see poor managerial skills, nor do we want to hear you yelling at another...

Went into the store this afternoon, to pick up my daughters order. I figured I had some time and decided I would walk around and see if there was anything I wanted to purchase. I found one item and then when I got to the beauty section, I saw the item I wanted was behind pexi glass. So, I waited patiently after I scanned the "team member assistance" box. And waited. Waited. I saw 2 workers, and, called over to them. Maybe they didn't hear me, because they walked away. Okay, I stood there, and waited a little longer. A guy in a black TARGET shirt with a vest (and a shopping cart filled with merchandise) was walking by, sure he was using his walkie-talkie, but I said, excuse me, sir. Sir, excuse me (in a nice tone), but once again, ignored me and walked by. I decided to go to the front and the young lady at #4 was so kind, I told her what happened, and she called for someone to come assist me. I could see she was being ignored (as no one was returning her request via the walkie-talkie and with the line of folks now appearing slowly) I told her, that it was okay, I would just purchase my one item and just obviously have to purchase my item somewhere else. She finally got a "lead" Laura, who came up and instead of saying hi or how can I help, she told the clerk, Why didn't you call on channel 1? *BTW she did. Several times. It's not her fault, employees are ignoring her. This "Laura" started to walk away, and I scooted after her, [am I supposed to follow] because there was NO interaction with me at all, until she got close to the beauty aisle. At this point, I felt like this "lead" didn't really care to hear me speak either, I finally looked at her and said, it's a little rude to not give eye contact when you are speaking with someone. She turned and looked at me, and said, "I don't like looking at people", fair enough. I didn't know what to say after that, honestly, I was not rude, I didn't speak with a hostile tone. I was actually pretty nice about being treated so poorly. She handed me the item and I told her thanks. I walked away and when I returned to the lines (they were quite full), I decided I would just grab my daughter's item at the front and go home. I returned the beauty item to the gentleman at that counter and told him, I honestly didn't wish to give them any of my money today after this treatment. He asked, what happened, I just said, give this back to your team lead, Laura, and, tell her, she can put this item back, I didn't appreciate the "COLD" treatment from the employees today. I guess I am just used to clerks assisting folks when they ask nicely for assistance. No wonder everything is going online, I am just curious, what are you gonna do for a job, when there is no...

I spent hours online creating order for grandsons birthday only to have card declined at end, so I went into store instead to pick out items in person. Spent another 2 hrs or more running back and forth in store looking for new items because items online were not available in store. Had a very nice employee (thankfully) scan unmarked clearance items and I wrote them on boxes so I wouldn’t forget. I was overcharged on one toy and explained that items were previously scanned by an employee and were coming up different on her register. She corrected the one item reluctantly after asking another employee for a scanner she didn’t have, and I assumed she had corrected the other items also. My mistake! I didn’t notice until later at home when I was showing my daughter what was purchased. She looked at the receipt and found a $15+ difference in the prices I was given verses what I was actually charged. She even tried matching the numbers on the boxes with the receipt to look them up online, but they are totally different. I was unable to return to the store due to a health issue, so for 3 days in a row I tried to reach someone by phone to try and resolve the problem. Two times no one answered the phone at all, and when someone finally did answer the following day I kept getting transferred to guest services. No one ever answered so I’d get sent right back to the original person who repeatedly transferred me to the same department until I finally hung up almost 20 minutes later! Worst customer service I have ever experienced! I got off the phone and cut my card into little pieces! If my time and hard earned money is not worthy of honest and courteous customer service I will gladly take my business elsewhere! I could never understand why the new generation does everything online instead of in person, but this is a prime example. And probably one of the reasons so many store buildings are actually closing. Customer service is no longer #1. And as I sit here writing this I am wondering to myself...how many hundreds, or even thousands, of customers get overcharged and never notice? So dishonest! I think my next letter/call on Monday will be to Curtis at News10. He has an honest way of...