Starbucks — Restaurant in Modesto

If I could give 0 stars I would. I used to love this place. I don't know what happened to the staff and why they all suddenly didn't know how to use the Starbucks cards, but no one but the manager knew. Me and my husband went in this morning to grab us, and some friends, coffee. Thought the lady on the com for the drive through was nice, but then she didn't know how to input our drinks right or something. Finally finished the order after about 10 minutes of them changing people to take our order. We got up to the window, I told her we wanted to cash in on a free drink with our points. Then she agreed and scanned our card. She then said we had to pay another $5ish for the rest. We were obviously confused. We finally had to call over the manager because this girl, and like 3 others had no idea how to use the reward point system. Then we going out sure made us pay for an order that was not only not ours, but also from a previous order that the other customer before us paid for. Finally got it fixed, but for some reason we couldn't use or points. So we just took our 5 drink order home. Got home and it was all wrong! Everything was suppose to be decaf. I, myself, have a caffeine allergy. So I can only handle decaf. I can blur tell the difference between the two, but my husband can. It not only was NOT decaf, it was at least a double shot. It was super strong. If I had drunk that it would if had me in the hospital with in the hour. We did get or money back and drinks remade, but I don't think I'll be going back. Absolutely worse starbucks experience ever. I hate to be that person to complain, but it was not a good...

This morning my husband came to this Starbucks on his way to work after dropping our daughters off at school. He went inside to order his coffee. There was 1 person waiting for their drink and no one else. After he ordered his drink a handful of people came in and ordered drinks and breakfast. After 30 mins of waiting and watching everyone else who ordered after him get their drinks and breakfast he said something to the girl. She had not even attempted to make his drink or apologize for forgetting and having him wait so long. Instead, she said she would just refund him his money. The problem is, this is not the first time this has happened at this location. My husband is a 30 year old African American who seems to get this treatment time and time again at this location. It’s gotten to the point where he drives 10 mins out of his way to go to a different Starbucks just to avoid being treated this way. Even his coworkers have noticed the way the employees at this location treat him differently when they go in together during lunch breaks. I have also personally witnessed this myself. I use to go to this location often as it is the closest Starbucks to me. When I go in by myself I get the BEST customer service. The couple times I have gone in with my husband I have seen how differently he is treated when visiting this location. I suggest that management starts enforcing GREAT customer service to ALL customers. I will be reaching out to the district manager today...

Holding mobile orders at the cashwrap for pick-up is utter nonsense. What's the point of order ahead when you have to wait in line to receive your order? It's like going through a drive thru and having them tell you to circle around the building, get back in line, and start over from the beginning. I wish Starbucks would follow a consistent level of service across all locations. Good customer service requires you to smile, acknowledge the customer upon entry, and devise service solutions that are in the best interest of customer's needs. The staff avoid eye contact and fail to provide prompt service at this location. The Prescott and Briggsmore Starbucks location is an excellent example of customer service at its best in our area. When I walk though the door the barista looks up, acknowledges me, asks me for my order name etc. It's clear I'm coming in for a mobile order as I've just walked through the door straight to pick-up. This isn't rocket science, yet somehow the McHenry location in the Target parking lot has taken a simple process and made it both confusing for their staff and inconvenient for their customer. I won't be returning to this location and genuinely hope that the area management teams hold their locations and personnel to a better standard...