Staples — Local services in Monona

Was debating whether to post a review or not. Not happy with quality and customer service in print department. I created something in InDesign for our first anniversary. Made sure everything was in CMYK for print. Submitted online to pick up in store the next day. I called before stopping in, and the young lady I spoke with on the phone was nice and helpful. However, when I arrived to pick up the print job, it looked very distorted. I informed the gentleman that this was not what I had submitted (the original file was 9x9). I had it printed on 11x17 not only so that it would fit on the paper, but also so that I could have the large white margins. The gentleman behind the counter told me that what I see on screen isn’t always what it looks like printed out because of color presets. I worked in a marketing department for four years that did in-house printing; so I know when I’m being d*ed around, but thanks for that insight. What printed out was 10.5x10.5; not what I submitted. I explained that and how I wanted it printed to the original file size. It took a couple times for me to explain because he didn’t want to hear what I was saying. The woman working with the gentleman told him to look up the original file, and they saw what I was talking about. I was then told that whoever printed did a “fit to page,” and that next time I print I should put in a note so they don’t do that. Thanks for making it out to be the customer’s fault when you guys were the ones who had assumed I wanted “fit to page” in the first place. I had to approve how it looked on screen and I was obviously fine with the margins at that time. You should not have assumed. The reason why I’m giving two stars instead of one is because they at least tried to fix their mistake by reprinting to the size I wanted. If it weren’t for them arguing with me and making me out to have done something wrong, I would have just given them the benefit of the doubt and still tried printing there again. Not now. From now on, I will be sending my things to businesses that print...

I wanted to print invites for my son's birthday. It was four sheets of paper that I'd already created myself. I started online trying to print them several times, but when I went to choose which store to pick them up at, it wouldn't let me return to my cart. So, I uploaded the docs to a flashdrive and came to the store. I tried to use the printer, but as I tried to slide my card to pay, it wouldn't continue. At this point two of Staples' devices have been faulty, online and then the in-store copier. A store employee was walking by and said, "oh yea, that thing sometimes doesn't work." She then said she could help me, but that it'd be 5 minutes because she had a couple of other people to help. She put my flashdrive behind the counter. Five minutes goes by...10... 15...20. She doesn't come back to tell me how long it will be. And she's kept me from leaving because she took my flashdrive. Another employee comes up behind the counter and says, "oh yea, we're pretty busy" and radios the other woman to let her know I was still there. She says that yes, she knows I'm there. Five more minutes go by. At this point I've spent almost half an hour in a store waiting to print four sheets of paper. I spotted my flashdrive and left. Awful customer service and awful machines. The Fedex shop was...

I was in Staples a couple weeks ago and actually stood waiting for someone to help me for about 30 minutes and yes, I did go up to customer service to ask for assistance. I walked out without purchasing a new Kindle. They were in stock and on sale at the time. Yesterday, I went back. I was hopeful that they would be able to assist me and I could finally get my Kindle. The gentleman who told me he would assist me the first time was there again. His customer service was horrible. It turns out the store was out of the Kindle I wanted, they were out Online also. But they did have one at the Verona Rd store. I asked for the Kindle to be sent over to the Monona store. They said "No" they don't do that. I left again~ Very Unhappy. I called and talked to the manager on duty, Shelly. She was not understanding my frustration of the whole situation. I left it at I would write about my experience online and leave it at that. But this story does have a happy ending. Shelly called me back within 30 minutes. They will have the Kindle at the Monona store for me tonight and I will be able to get the sale price. That is what customer service is all about. Too bad we started off on...