AT&T Store — Local services in Monroe

Never in my life have I been treated so poorly by an assistant. An assistant who was more worried about what was on the television. I explain my situation and he instantly got rude and defensive all because I said I went to radio shack first. Talking so rude about the people up there. I explained to him that when I initially got set up with AT&T it was at a corporate store and they lied to me beyond belief about what my bill was going to be and never told me about all the hidden fees and added up to over $100! So excuse for wanting to go people who I know and trust from working with them from having us cellular previously. The other gentleman was very nice. But the bigger one just kept chiming in and making rude snarky comments. There’s that thing people say” you never know what someone is going through so treat them with kindness” well that guy needs to go back to kindergarten and learns his manners. I was utterly disgusted about how I was treated and about how he was talking about...

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My husband and I first visited the Beloit AT&T store a month ago so that I could switch carriers from US Cellular and get added to the current family business plan through AT&T. That customer service experience in Beloit was so lackluster that we left the store. Last week we visited the AT&T store in Monroe, WI, and had the pleasure of working with retail wireless consultant Zach Tippett. I have worked in sales for the last 11 years and I can truly say I was thoroughly impressed with the outstanding customer service he provided us. Zach has exceptional knowledge of the products as well as the process of switching me over to AT&T and adding me to my husband’s existing business plan. Zach was incredibly articulate, and polite, making the entire experience enjoyable. He even stayed after closing by 45 minutes to ensure we had everything we needed and he was happy to do so. I highly recommend Zach Tippett for any...

We mistakenly went to a third party dealer (Monroe Radio Shack). It was a very complicated and time consuming situation. We finally realized that the official AT&T representatives were across town. Kyle, the store manager called me personally to make sure our transfer from US Cellular went as smoothly as possible. Zach and Josie are also rock stars. Zach even reached out the next day to make sure everything was working properly. We transferred three phones. Huge...