Zersen Flooring, Inc. — Local services in Monroe

I have ordered flooring from Zersons this year. The product was fine, but the customer service was so so and has gotten progressively worse. I have had to constantly follow up to see where things are at. I ordered a 2nd transition strip from them about 3 months ago and if I had a nickel for every time they told me they would call me and update me I would not have to pay for my flooring. I am still wondering if they have ever even ordered it. Im tired of stopping in and/or calling them so I thought maybe this would help them understand that in the customer service world it is important to do what you say you are going to do. I have spent 2 to 3 grand with them, you would think I count as a customer worth following up with at this point. I have more work to do in the future guess I won't be...

We had Zersen do the tile work on the floors and walls of our bathroom remodel at Baumgartner’s in Monroe. They leveled the floor and smoothed out some badly damaged walls so they could properly install the tiles. Despite some unseen challenges, they finished the project on time and in budget. They were really helpful from the time they measured the bathroom, until the the project was done. It was a great experience, and everything turned out perfect, including the penny...

The staff was very professional, friendly, and knowledgeable. They were able to come out and do our floors in a timely manner, but seemed unorganized as to complete the work, they were in between several other projects and would work on our floors randomly for several weeks (which is understandable because they seem very busy). Great communication on when they would come back to finish the work. The only disappointment was that the baseboard/trim nails holes...