American Royal Hardware (Benjamin Moore Retailer) — Local services in Montclair

To me, this place is a model for what all businesses should be like. Expert. Courteous. And truly dedicated to its customers' needs.

Yes, you can save money by going to Home Depot and Lowes, if you want to make the trip. But will anyone there take a grinder to piece of hardware so it fits a difficult spot (free of charge), as these guys did for me one day? Or will a big box employee walk you up and down their aisles to gather all the supplies you require for a project, as these folks did on another occasion? Will they wave you off a more expensive product, when a cheaper one will do the job? Will they reopen the store after a long day, so that you can buy an emergency item? I don't think so.

Shop here. This store is the real deal. It's more than worth the...

10/06/23, I came to the store today & wanted to exchanged 4 small fasteners that I brought for my kitchen shelf. Unfortunately, they were to small & the clerk did not have the appropriate size. I wanted to returned them. I had paid $ 1.24 & he replied: I would refund you & gave me $1.00 when I paid $1.24. I asked him what about the rest of my money, and he told me that he had to keep it for restocking. Mind you three minutes later I decided to keep them so I returned to the store & he gave them back to me. Oh I had to mentioned as well that he didn’t restocked them & he gave them to me right away. What a ripoff I won’t returned back to that store nor will recommend them to anyone. Btw my Former boss recommended me this store & it was my second time...

American Royal Hardware is hands-down one of the best local hardware stores around. Every time we stop in whether it’s for a specific part, a tool we can’t find anywhere else, or just some expert advice they never disappoint. The staff is incredibly friendly, knowledgeable, and always willing to go the extra mile to help. They’ve saved us so much time by quickly finding what we need, even when the big chain stores didn’t have it or couldn’t help. It’s the kind of local business that truly cares about its customers. We’re lucky to have them in...