LA Fitness — Local services in Montclair

A large gym run with profits 📈 being more important than safety & health 😷 if you or a loved one is at-risk for health issues, pick another gym to call home 😔

👍 - lots of equipment! Many different areas with MANY different machines and free weights 🏋‍♂️

A snack bar with a really great variety of options

Staff were always prompt with greetings, sometimes friendly to help

Semi heated pool with lots of mini lanes for training 💪

Indoor running track on the second floor 🏃‍♀️

👎 - only one set of clips in the free weight area 🤨

Weights are never in order, hard to find, and scattered about the huge facility in random places that aren't the free weight area

having an immuno-compromised wife, safety during the pandemic is priority to me. I lost a lot of muscle during the initial shutdowns to avoid being at the gym with people who refused to wear masks. I'd do anything to keep my wife healthy and safe.

I was assured by the staff of this gym when I signed up that 1. they took health seriously there and 2. they enforced the rules fairly often, not allowing maskless members to remain in the area, putting members and their families at risk.

5 different times in a row, me and the wife came to work out and the same person was working out nearby maskless. We told management every time, staff would come tell him about the policy, leave, and the man would never put his mask on. After the 5th time of staff not doing anything about the same maskless member, I decided to not return and wait to cancel my contract after the initial 3 month period was finished. How many times can we repeat something before we admit they just don't care? Apparently, five times and +600,000 people dying, millions living with permanently debilitating illnesses isn't enough for Esporta to take mask wearing seriously. If they'd rather keep members who refuse to follow rules allowing rule following members to cancel and leave, it's only a matter of time before there's an outbreak from a new strain one of these winters (Omicron has entered the chat)

The manager who is responsible for cancelations hasn't shown up in 3-4 days (so far), requiring a manager from a different club to cancel my contract.

There are red flags all over the place for poor management, especially in the sense of prioritizing profit over member safety.

Side note: if you place your name & number in their bowl for "free personal training", you're going to get called until you make an appt for a session where they take you through incredibly intense workouts not ideal for beginners to convince you of needing the extra training. Beware. It's not a free "training session" with programming and annotations, it's a 1 hour long sales pitch for...

I signed up at LA Fitness center on January 15th, excited and recommitted to get back in shape. But when I showed up yesterday, the 19th on the first day for my complementary training with Mireya one of their personal trainers, I was ignored. I had a 1pm appointment. I got there a few minutes early signed in and sat on the chair waiting. The lady at the desk walked over to Mireya desk and informed her I had arrived. I sat there while she played on her phone.I got up went to the bathroom, whe was using her personal phone. When I was coming back to the chair, she was now leaning forward still on her phone, never looking up. The young man sitting at his desk next to her nodded his head at me, so I sat again waiting for Mireya, but she never came to me. I finally just left without being seen, I never got a call after I left also. It was obvious that Mireya did not want to attend to me. Since my contract gave me 5 days from the initial agreement to cancel, I went home and wrote a.letter to cancel my membership and hand walked it in per my written contract. I also emailed my cancelation to the email given on the contract. When I went in to turn in the cancelation letter. The young man, one of the personal trainers, who was present and sitting next to Mireya at his desk when I came in at 1pm for my appointment, came to the front desk where I stood handing in my letter. Instead of giving an explanation as to why I was ignored, he tried to tell me I could not turn the letter in directly. The lady at the front desk who scans in the customers was refusing to take the letter. The . It was obvious that none of them knew the terms of the contract for their facility. I left the contract with the lady at the desk, who was reluctant to take it. I informed her that my contract allowed me to "walk in" my letter of cancellation. I dont know if it will be delivered to the proper office, but I have a record on my computer, and a copy of the email I sent. If they deny the cancellation occurred on time and charges my a penalty, I will take further measures. I will now seek better service at another fitness center 8/21/2021: This review is for LA Fitness who as at this location when the...

LA Fitness has the worst business practice when it comes to cancellations but this location takes the cake. In order to cancel your membership, you must do so in person so that is what I did.

Not only did they require I pay my dues to cancel, they proceeded to tell me after I charged my card that it couldn't be done that day. And that I had to come back in on Monday to "cancel"

Despite being aware that their customer base consists primarily of working individuals, Esporta inconveniently restricts cancellations to business hours from Monday to Friday, 9-5, completely disregarding the fact that many customers would have to cancel a day's worth of work simply to end their membership

Management, whether from Corporate or this location, decided to strategize on how to make this insanely difficult and awkward to cancel and to make matters worse, you have people like Martin who appear to get some perverse satisfaction from this.

Martin, who called himself the manager, apparently doesn't have the authority to cancel memberships. How ironic? He'll take your card, charge it, send you receipts, give you the option to pause your account, but any mention of cancellation and he removes himself from being able to do so.

If you have the authority to charge a card, you should have the authority to cancel a membership.

I walked out of the gym unable to cancel and am writing this review to let others know of my experience. I urge potential customers to exercise caution before engaging with Esporta and these 2 at the front desk.

Instead, I recommend signing up with Gympass which gives you access to over 100+ gyms across Los Angeles for the same price. By doing so, you can avoid the cancellation policies set forth by ESporta and avoid yourself of this experience like the one...