Olive Garden Italian Restaurant — Restaurant in Montclair

I am so disappointed with my visit to this O.G location. I just had a surgury and the first thing I said I wanted when I got out of the hospital was Olive Garden. The next day I am released and starving and my BF asked if I was up to go to O.G and I responded with,"heck yes"! I say all that to say, I was overly excited to have Olive garden. When I arrived we decided to sit in the bar so that we would not have to wait and the hostess said to seat ourselves (normal) and we did. As soon as we sat down the Bartender said "the waiter is gone; if you want food you have to sit at the bar". Boyfriend and I got up from the table and we sat at the bar and brushed the first rude introduction off. The bartender returned and asked for our drinks and we told him water and that we are ready to order. The waiter excused himself first to grab the waters and then talked to his coworker for about ten mins before giving us the waters. We gave him our order and we wanted to split the Carbonara so he then stated the rule about having to pay an additional 5 dollars for the unlimited salad and I said that it's okay if it's another charge and I was going to explain that my bf wont eat the salad (we are sitting at the bar right in front of him) but before I could explain that part he cut me off an said he won't charge me and walked away. While he was putting the order in I again nicely asked him if we were going to be charged for the extra salad and he stated something about I should know if he said he didn't that he didn't and I shut my mouth. My boyfriend looks at me and I give him the let it go look. Next we got a dirty plate with a dead bug with wings stuck on it and then he took it back with no apologies. Next, our food arrives and ....i'm going to town on the salad and giving my Bf bites of my half of the pasta because I rather have the salad. I devour one bowl and I decided to push my tummy and order one more salad. When I asked my waiter for the other bowl he said well I am going to have to charge you the 5.99 and that confused me because we just had what I thought was clarity when he cut me off and told me to practically trust that what I was asking was being done but obviously I was asking for clarity the second time because I thought we weren't on the same page. My bf finally had it and said, "hey, what's your name because you did not even have the decency to introduce yourself and then you have audacity to cut my Gf off when she was trying to avoid all of this and now your giving her a hard time". He gave his name and then my bf asked for the MGR. The MGR was a lot more professional. I thank her for trying to make it right but I dont think the manager understands how rude he was to use. Btw this was at like 11 am, we did not order more because we didn't need to, it was my breakfast. I understand policy but this could of been avoided with a better server and I would of been able to enjoy my O.G craving. I will stick to my home Olive Garden in my city, I never have this prob! OH AND LOL We never got...

I understand today Mothers day and Olive garden is busy but I ordered my food at 1:48pm and said pick up time 4:15pm arrive at 3:45pm and it is all disorganized the first person of contact was rude and she didnt explain how we are to get our food just advised to go park then once parked many surrounding cars came and left and came and left untill finally some one approached my vehicle and asked for my name and walked away quickly and that was 4:18pm. And mind you my car is running because its 85 degrees outside and I have to wear my face mask. 4:27pm same guy came to my car and said he can not find my order and you can imagine my frustration at this point he said he might of wrote my name wrong and he would go check again. After waiting 45min with my car running at this point I call the store ask to speak to Manager in charge I was put on hold and then the lady who originally answered phone told me all there managers are busy right night to try calling back tonight when it's not busy. I finally decided to get off my car and walk into the resturant I was asked to leave as they are not letting anyone come inside the resturant during this times and voiced I been waiting and no one has checked back in with me. They said to wait out side and then they told me they were now bagging my order. Wow now at this time this location will never recieve my buisness that is real bad customer service.By time I recieved food they did not verify all my food was there and my order was complete before they walked away quickly again. After waiting over 3hours for food it was cold got hard breadstick I was missing food from my order so I had to wait additional time for my missing items and I paid $180 worth of food for this service so disappointed and so sad because this was our planned mothers day meal and it was ruined. I would recommend getting more organized and work on the quality of service and quality of food. I am so upset with this Olive garden I am going to write a letter to corporate. Oh and they never placed my order when I call my receipt shows they put it...

First, I wanna say that this is only about the location of Montclair CA. We went and was set in the back. Where the kitchen is and all the servers pass you up with dirty dishes cooked food. Is just the surface area. In my opinion, it shouldn't be an area where you sit people. There's a big wall that blocks you off from the rest of the restaurant, which means it blocks you off from circulation of air. It was stuffy It was musty completely unacceptable where they sat us, so make sure when you go, don't let them sit you all the way in the back. Now as far as our server On a scale of 1 to 10, I'll give her a 5. Now, as far as the food, this is the first time in 20 something years that I've ever gone to Olive Garden and was not happy. We ordered this new dish called steak Alfredo with blue cheese and some other kind of cheese. And a balsamic drizzle is absolutely horrifying. Maybe it's the way that the chef made it where he did not balance the cheese, but it was terrible, absolutely terrible. So Beware of the new dish. I give it a 0. The Italian Margarita tastes like fruit punch and that's the first time that I've had that drink and it didn't taste like what it was supposed to be also when the server brought it to the table, she spilled it all over the table. We never got forks, we never no. That's not true, we got forks, we never got napkins. No matter how many times we asked for them, you had to keep asking. It was a horrible experience, and I will never go back to the montclair california location You have to be mindful of where you spend your mobecause nowadays.They'll serve you anything and treat you any kind of way.I am completely Dissatisfied with my experience, especially being a nurse and not getting that many off days off when I go out. I want to have an experience, not an horrible experience. And it was far beyond pleasant from food to service to where I was set. So, just to sum it up, go to another location. My favorite location is in Chino Hills near the spectrum center. That's where I'll be going...