Embellish — Local services in Montgomery

When I initially dropped a bag off to be monogrammed the associate was very friendly and helpful. I was told it would take no later than a week. 9 days later, after I made contact they texted me maybe 15 mins later to inform me the bag was ready for pick; okay, no big deal just a couple days off. I go pick up the bag and the monogram colors were wrong. The letters were supposed to be pink (which they are correct) but the hearts in between the letters were supposed to be gold. I initially said, “awww, the hearts were supposed to be gold!” (I said this in the nicest calm way because I was honestly sad it wasn’t what I expected). The associate (which was a different lady from when I dropped it off) said “oh” in the driest tone. So I just stood there because I was waiting on her to actually acknowledge it. She went back to cutting a piece of paper or whatever she was cutting. So I repeated it!!! She blatantly ignored me. I asked for the original slipped, she gave it to me and I pointed out where it clearly said hearts in gold! This lady still just stood there. I said “sooo, no apology or anything!” She again just stood there looking at me. I told her that her customer service was horrible and walked out. Picture does...

I ordered two car decals for a corporate firm in Washington DC. The company offered the best selection and attention to detail that I could find after scrolling through many websites and other businesses which offered similar services. From the moment I ordered, I needed to get in contact with the store in order to amend, increase, and adjust details to the order; each time the staff picked up the phone instantly, helped me with my request, provided me all the answers to any questions I asked, and was always extremely friendly despite running a busy environment. I am on the phone all day, and calling Embellish and speaking with someone and receiving help, was without a doubt the easiest thing to do. I had the pleasure of speaking to Kat multiple times, and the customer service was fantastic. She got back to me with amended designs from the portfolio, and drew up a template for me to preview. Shipping was quick and easy, and the service was faster than many large companies I order from. I would highly recommend this business to others, and appreciate the client engagement that is often...

I have used Embellish for a few years now and always been satisfied with the quality and customer service. I had a back pack monogrammed which was frankly done poorly. There are gaps in the stitching and visible holes in the backpack. The stiching is uneven. When i pointed this out to the girl working the register she went to the back and came back with someone who merely dismissed my concerns by saying it's suppose to look this way. When i asked for a manager i was told no one was there. Again i express the unsatisfactory work and i was told "oh well you signed off on it", and that nothing would be done, i already paid for it. I wish i could attach a photo of this horrible monogram. If i had known the quality would have been this poor i could have done this with my single needle machine at home. If i was affiliated with Embellish i would be ashame of not only the work done, but the customer service that...