American Deli — Restaurant in Montgomery

I will give them 5 stars because I’ve never had a problem with them until THIS DAY! .. I ordered through waitr.. and I ordered correctly! My boyfriend and I always come there.. were regulars basically.. never give them a hard time.. anyway.. my order was incorrect. I ordered a chicken philly and wing combo ..only bell peppers and cheese only.. medium wings and fries for a $1.00. When I got my food it was a BEEF philly.. and I don’t eat BEEF! .. I did eat one wing before I realized it was beef.. I called and the “manager” said she was only replacing the philly.. mind you.. I paid waitr $26 for someone to deliver my food and I had to bring it back myself.. when I got there she told me she was only replacing the philly.. the fries and the wings would be cold.. I didn’t care about the wings.. but at least you could replace the fries and philly because that was a mistake on the restaurant.. she did not budge.. and continued to say she was only replacing the philly.. after I plead my case.. stating that I ordered through waitr and stated how much money I spent to get the order delivered.. only to bring it back.. she asked how many wings I ate.. as if that’s the determining factor of replacing my order.. after I stated one.. she decided to replace the order minus the one wing I ate.. which I am absolutely fine with.. I do feel insulted because I order from them all the time.. and after being treated in such manner I won’t order from them again. I will try to build that relationship with the new American deli on...

I had two horrible experiences there recently. The first time, I had to wait about 30 minutes for my food and if that wasn't bad enough, my fries were soft with absolutely no crunch, but I knew they could do better so I gave them another shot. The second time, last night, I ordered my food at 8:42 and didn't get it until 9:21, almost 41 minutes. The food was better that time, but I refuse to go again. I asked the cashier about my food during the wait and she said they were waiting on chicken! That sounded like total crap and I know they forgot my order because they called out another order that came 20+ minutes after me! I should have demanded a refund but I was starving at that point. I hate to complain because I work in the food industry but for this to happen twice within a month...

ORIGINAL REVIEW

Food was great! They honestly have the best fries I’ve ever had. Unfortunately it smelled like sewage in the building when I went (8/14/19). It was extremely off putting. Additionally, the cashier was on her phone constantly. I don’t mean glancing down at her phone every once and awhile, I mean having a full blown conversation on it. It was extremely unprofessional. I will not be going back to this location, but am certainly willing to try other locations.

UPDATE

I decided to go back to the same location on 8/30/19 and the smell is gone. Additionally, the waitress on shift during my second visit was not on the phone and was very professional.

I have updated my rating to...