Office Depot — Local services in Montgomery

Businesses complain about the lack of customers visiting their stores, instead using online services. Today, my husband and I went into the local Office Depot in Montgomery, AL., to have several sheets laminated. My husband went to the printing department where this work is done. He had a question before he requested the work order and signing in. Two employees were standing in the department getting small amounts of paper out of a box, then shaking the paper and guessing the weight, then the other person would do the same. Both employees knew my husband was standing at the counter but did not acknowledge him until after couple walked up and then told him he needed to sign in. They immediately waited on the couple. My husband had signed in, then told them he had work he had wanted them to do, but since they would not acknowledge him, he would take his business elsewhere.

He then requested to speak to the manager. After several minutes, we walked from the side of the store and looked like he had been asleep. My husband explained his experience with the two employees in the printing department. He never spoke a word. He just stood there and barely moved his head.

By the way, I also had picked up several items to purchase, but put the items back. We will take our office supply business to other local businesses. We just recently purchased two office desks from Office Depot.

This is one of the worst examples of customer service I have ever experienced. What's the problem with workers today? Are they being trained properly? Do they want to work or do they just want a pay check and know it's difficult for employers to fire employees today?

Maybe, businesses need to look at Chick-fil-A's training guide! Have you ever been to Chick-fil-A and not be greeted like they mean it. All of their employees act like they care you are there and want to serve your needs. And, you are never over looked.

If Office Depot located on Vaughn Road in Montgomery, AL continues to handle customers like they did us, they will soon be hanging a "Store Closing" sign in the door, like they did their Ann...

I was overcharged by more than $100 on copies. When I brought it to their attention, I was told "it costs more." I came into the store rather than purchasing online because I wanted to see which paper type I preferred before ordering. I went ahead and spoke to the sales associate rather than completing it online, since I was already in the store. When I selected my paper and handed over my file, requesting 10 copies, I asked how much it was. I was told copies start at a certain price and my paper would make it more. Obviously, I knew a paper upgrade would make it more, but I was not certain what that was. I was never given a total. Then she started walking away so I had to call out that I needed it to be double sided and in color since I didn't realized we were through talking. I got a response of "oh, you need it double sided?" At this point I had no idea what I was going to end up with. I was then told to go walk around for 10 minutes. I expected to see one copy before printing all of them, but I wasn't given the opportunity. I suppose I should have asked for everything before giving them my file. I was then charged for twice the amount of pages in my paper upgrade rather than half even though it was double sided. My online quote was half the price of the in store one. Do not go to this store for copies. They do not care about ripping you off and...

Placed order for in store pick up on 04/23rd . I was advised that order was not fulfilled due to debit card declining , this was false . I then went back to the store advised manager Chris that Office Depot did indeed deduct the funds from my account . He then canceled the order . I was told to wait 3-5 business days for fun funds to be released. It has now been 9 days and my funds I paid are still not refunded . I then called customer service and have been transferred to one incompetent agent after another . I was offered store credit by one of many supervisors that I spoke with and the call dropped . I then called back and was handed over to an extremely beyond rude supervisor who refused to assist me due to my frustration he told me the only option was to call my bank on a conference call and have them release the funds , well unbeknownst to him I have already filed a dispute for this amount but the bank denied it because they are convinced that the printer was delivered and it was not , the ink was delivered . The printer was set for in store pick up . Still no resolution . Contacting corporate and the BBB . WILL NOT EVER SHOP WITH OFFICE DEPOT EVER AGAIN . Lack of accountability, lack of understanding, lack of willingness to help customers , incompetent and unwilling to help customers . MAJOR...