Lewis Jewelers — Local services in Moore

Totally disappointed in this establishment. Went through a very trying experience with them, dealing with an issue with our ring. Had been loyal customers of the store, even though we live an hour and a half away. In the end, when we came back to them to help fix the issue, was met with a rude girl named Maria behind the counter that acted like I had said she had ugly kids. Decided I didn't want to have all the work done that I had originally asked for, because of the cost. Went back in the store and the owner, Tim, was there, and asked if he could help. Told him we changed our mind about doing all the work, (there was still other work to be done.) so he went in the back and brought out the packet, tossed it at me and rudely said we could find someone else to do the other work too, then walked off. No appreciation for the money we have spent there over the years, and intended to spend in the future, or that we had been loyal customers despite the distance. So, if you are looking for a business that appreciates loyalty, look elsewhere.

EDIT: Since Mr. Lewis Feels I left out details... let's go ahead and jog your memory, sir... Like the fact your sales associate neglected to inform me that the ring had been discontinued, and ordered a substitute style, without our consent or knowledge, and had I not reviewed the order confirmation, I would not have found out ahead of time until I drove the hour and a half to pick it up. So, in a sense, Lewis Jewelers did create an issue, but you want to make it sound as though I just "changed my mind." No sir, I just don't feel like having someone not be fully upfront and honest with me, when I am spending a few thousand dollars in their store. If you had to buy the ring, I am not in the least sorry. Perhaps bait and switch shouldn't be part of your sales policy. And in spite of that, I had no malice regarding the situation, until the way I was treated in your store today. If your staff felt I was "rude" over the phone in dealing with the situation, perhaps you should consider the amount of frustration your staff caused assuming I would be satisfied with a ring that was not the same ring I had ordered without any prior discussion of the situation. As for today, I don't believe there was anything I said to Maria that was rude or mean. I asked a lot of questions, trying to get everything right, because it was a long time in coming to get this thing resolved. BUT, if you can tell me what was said to her that she was upset by, I will happily apologize, because if her attitude was because of something I unknowingly did, I am an honest enough person to say I am sorry, when I am wrong. In the meantime, I would reconsider your decision to reveal specific details of the transaction in your statement though... especially since they might be interpreted by the judicial system as lashing out at a customer leaving an honest criticism of the treatment...

Unfortunately I will not return to this store. It's set up is very nice. The problem is they weren't even that busy and we waited for like 45 mins. We ended up just asking a few questions and already frustrated with the experience we just left with out purchasing a new wedding band. Every other store we have been to we had people at our side the minute we got there but were not pushy and gave us the space and time to look around. Even when very busy. To bad Lewis you have nice items and a very nice set up. Not sure what tapes u reviewed it was the weekend prior to Christmas. We wandered around the entire store more than once but two rings I was VERY interested in were in the right side when u come thru the door.( with the birthstones in particular the emerald and diamond bands) most of our time was around that end of those cases . We also just kinda stood around looking around for a bit waiting . A lady did EVENTUALLY come to us but my husband and I were so frustrated we barely asked a question before leaving. I was not looking for you to offer me anything. I needed a new wedding ring but was looking outside the box because I do not like the traditional.

As to your very rude sarcastic reply. I have years in their very business you are referring to. No matter how busy a restaurant is there is someone to greet you and let you know of any wait etc. We stood ignored in your store and had others helped long before. You act like you had a packed store and that is not true. You had employees not helping anyone at all Yep I would not return to a any place that treats people like you. Even if it was my favorite. We spent $8500 elsewhere . Thanks good luck treating paying...

At first all the associates where very nice and helpful. I wanted a custom halo ring with a crisscross band to fit my 2.5c diamond. They told me that they could do that with no problem and so the design process began. The first design they made was just to masculine so they rounded the edges a bit and even added a little detail to the sides to truly make it an original. They started to craft the ring and just before it was complete I was allowed to take a sneak peek of it. To my surprise it was hideous. Instead of a sleek design it was a blob of metal. I pointed this out to them and simply asked if it would look like that once they finished and was told yes. I was in tears and asked if we could change the design a little to where it wouldn't look like that and was told that they had already done five molds and that they refused to craft another mold. I was never told that they had trouble with the design nor that it had already taken five molds to get it even close to the design. Keep in mind this is their design that they made up and I approved. This is not something I brought in asking them to do. I was so dis-trot by the design that I was in tears and request to speak with the manager/owner to ask why another mold could not be done. He came right up to me while I was crying and yelled at me and told me to just take my money back. I have never been treated so poorly in my whole entire life. Never once did I raise my voice and never once did I act disrespectfully. If they could not do the design or was having trouble with the design they should have communicated that to me. I am not an unreasonable person. Changes could have been made before the process got...