Genghis Grill

The service here was terrible, we were seated and told our server would be with us shortly. We waited and nobody was showing up so my husband went to ask if we were still supposed to grab our own bowls and go through the line. We were told we hand to wait for our server to come take our names and give us our slip, ok. The server shows up and starts taking drink orders and starts walking away before everyone gave their drink order. We never got asked if we wanted any appetizers we had to ask someone for them. We get our drinks (except my husbands whom they forgot AND when he did get it, it was wrong) and he takes our names so we go get our food, I got mine first and was a quarter of the way through before my husband got his. They came and brought our bills before my mother in-law and father in-law even got their food which wasn’t till I was a good halfway through. At no point did they come to just check on us and refill our drinks (we had to ask for those as well). And top off the whole horrible experience, me and my husband were given a $25 gift card. They ran the full charge of $45.58 plus an additional $6.00 to my account when we only owed $20.58. We called right after leaving and they said it would be fixed the next day. We checked throughout the next day and it was never fixed so we called again and the manager said maybe it was because of the holiday so he would try to have it fixed by the NEXT day. Again I checked throughout the day and it still wasn’t fixed! However I check this morning and there was a change now I have a charge for $39.58 and a charge for $6.00, which are STILL wrong! We only owed them $20.58! We left cash tip, which let me tell you was WAY more than they deserved. To be honest I’m to the point I’m ready to call my bank and completely have any and all charges from them removed since they don’t seem to want to fix their “mistake”. I do not know how this place has such good reviews or how it’s still even in business. Because I know none of us will ever be back after this.