Ever After Bridal — Local services in Moorpark

I had a very disappointing experience at Ever After Bridal, largely due to the behavior of the owner, Taylor Young. Throughout my visits, Taylor always had a serious expression, which made the joyful experience of finding my dream wedding dress feel less exciting. Despite trying to stay positive, her demeanor was hard to ignore.

Taylor assisted me during my two visits before purchasing my dress. Unfortunately, she was very unprofessional in explaining important details, particularly regarding alterations. I was under the impression that my dress would be fixed since she sent pictures to Alice, the alterations lady, on the day I purchased my dress. However, the day that my dress arrived to the store I discovered that I was responsible for contacting the alterations specialist myself.

Taylor also took my measurements and ordered a dress two sizes larger than my regular size. I usually wear a size 4, but she ordered a size 8. I trusted her judgment, assuming bridal sizes were different. However, after visiting another bridal store to try more dresses, I found out that I was indeed a size 4. This made me question the dress I purchased at Ever After Bridal.

Additionally, Taylor never clearly explained the alterations process, which ended up costing me a significant amount of money. The alterations, which were a referral, required me to make my own appointments. The cost of the alterations was almost as much as a new wedding dress, especially considering all the adjustments needed and the rush fee.

When I picked up my dress after the alterations, I confronted Taylor about the situation. She seemed indifferent and simply responded, "Oh, it was a miscommunication." I didn't receive an apology, which made me feel undervalued as a customer. On the other hand, Alice, the alterations specialist, was very professional and kind throughout the process.

My cousin and I also felt that Taylor treated us differently because we are Latinas. While we can't be certain, it was something that stood out during our visits.

Overall, I was extremely unhappy with the service I received at Ever After Bridal, and I would not recommend this store to...

The selection of dresses is great and the atmosphere is lovely. My first appointment I was able to say yes to a dress thanks to Taylor, the owner. The reason I am giving a 4 star is because I feel the new girl (cannot recall her name) should be provided further training. The new girl told me the payment for my alterations was due "whenever" as long as paid by the time I pick up my dress. That was not true as it is due at the final alterations appointment. It was not a big deal because I just went to the bank down the street and returned with the cash, just a slight inconvenience but it is what it is. I paid for my veil the same day of my first fitting and left empty handed and never tried on the veil again. When I texted the shop to pick up my items I stated that I'd like to pick up both my dress AND veil. However, when I came in my veil was not there. I was told it was written down that I already took my veil and was asked numerous times if I was sure that I did not take it. Slightly annoying because I stated already that I did not take it. Personally, how would one misplace their own veil? I have a sneaking suspicion that the new girl made an error and wrote down that I took my veil, likely sold the veil I paid for to someone else, causing me to spend 10 minutes assuring the owner that I do not have it and then having to come back and pick up the one they ordered for a display in the store. Slightly felt like an interrogation which I did not appreciate. At the end of the day, I have my veil I paid for and dress. I am happy. Just thought the veil issue was frustrating and left me feeling nervous that I would not get what I paid for and caused...

This is an amazing bridal boutique! They had so many different styles of dresses! I was looking for a dress that was clean on the bodice, and had lace on the train, which is unusually difficult to find. They had several options for me, and I found my dress there and bought it the same day! I can’t wait for it to come in January and start on alterations to make it perfect. The attendant at the store (I completely forget her name) was very friendly and accommodating and let me and my maid of honor just look through everything in the store and pick out what we’d liked. We had the whole store to ourselves for our appointment time and did not feel rushed or pressured at all. I also had my infant daughter (eight months old) with me who was a little tired and hungry, and it wasn’t an issue at all! I even had to stop halfway through and feed her in one of the dressing rooms, and the store attendant was completely OK with that! Absolutely amazing experience!

Picking a wedding dress is definitely a very emotional and personal experience and not every store will have a dress for every bride obviously but the store definitely had some of the largest variety that I’ve seen in all of the stores that I went to. I went to five other bridal boutiques...