Sears Appliance Repair — Local services in Morehead City

Ordered service for a noisy dryer…Assessment Appt was quick & tech that evaluated problem was great- no problem with him at all. This problem is with corporate billing… During the initial tech visit I decided (under some pressure) to pay $350 in advance for and schedule follow on repair services… The very next morning I cancelled the appt because I figured out/decided I could get the job done faster and cheaper myself (which I did). However, sears still ordered the $10 roller part 2 days after I had already cancelled repair service. After the part arrived at my house they insisted (after I called them) that I return the $10 part thru UPS pickup before they would reimburse me the rest of the $ I had already paid… After the part had been picked up for ~10 days and I still hadn’t yet been refunded, I decided to call Sears… good luck navigating the phone system in order to actually talk to a human… after being on hold and then getting transferred to billing only to wait on hold again, I was told by a service agent that he would initiate a “refund request” and within 3 days a refund would be set to arrive in 10 days! Ok fine… I just called back after 4 days to check in and after 20 mins on hold another service tech told me that she would “initiate a refund request” for reimbursement with 7 days… wth? No full name or employee number would be given to me, no email confirmation, and “no supervisors were available” to talk to and apparently their hours are “random”. I also could hardly understand either service person... I was told a supervisor would call back within the hour but I’m not holding my breath. Lesson learned! Don’t ever pay for service until is has been completed. Unbelievable! I’m at a loss that customer service like this has survived in this day and age. Get it together sears corporate/billing! I think this may be the first online review I’ve ever wrote but I just couldn’t help myself- thanks for breaking that personal streak Sears! No wonder the store went under. You must be hanging on by a thread with that kind of billing customer service....

They made the appointment through a Lowe's Protection plan.

Sears confirmed the appointment day and provided a link to track the technician. Tracking information was never available. The time range that they gave was from 8:00 a.m. to 5:00 p.m.. I made sure to be available that day taking off work and ensured that the appointment was confirmed several times via text. I did the survey. They requested to make sure that the technician had the supplies they needed.

The day of service came around and I tried calling to narrow down the time, but there was no way to get hold of an actual person. Eventually I was able to talk to someone when I said that I needed to make a new appointment. They were able to pull up my information and said that no one was coming on the scheduled day. They said that no technicians were available in my area and asked if I wanted to reschedule 2 weeks out.

I said that that was unacceptable and why would they place me on a schedule if they had no one available and they just said they didn't know. The man said that he could reconnect me with Assurant who was handling the claim because they would be the ones to address the issue . He then forwarded me to a number that went to a deadline . I would not suggest scheduling with these people if your time is...

I explained to the service Vendor that shoes are not allowed on, in my inside my house, and because of that, I always provide new shoe covers for every person who has to do work inside my house. He refused to wear them, which is fine. He also said that Sears doesn’t allow them to wear them. I then asked him if he could cover his shoes could he take them off. He said no. Again, which is fine. I just let him know then he cannot come into my house to do this work and I will need another vendor. I have had service venders from Sears come into to my house and worked on stuff and I’ve never had one refuse to either take off their shoes or put on the shoe covers. Until this time. The thing is, he knew his shoes were somewhat dirty because he took an extra effort to try to rub the bottoms clean on my doormat outside of my front door. If Sears (Because he claimed it was a Sears policy) can’t accommodate this small request because I’m pretty sure I’m not the only person that has a “no shoes in the house” rule for their house, I just...