Harbor Freight — Local services in Moreno Valley

My partner went into the Moreno Valley Harbor Freight location and witnessed one of the employees being racist and disrespectful to a customer. While he was waiting in line at the register, a black man was shopping and he needed assistance looking for an item in the store. He politely asked the cashier (a hispanic woman with long hair) if she knew where a certain item was located. She just waved her arm in a certain direction saying that the item was "over that way", the man asked for clarification, "Which way?" And again she pointed in a general direction. So he walked away to look for the item. While waiting in line, my partner was watching this encounter and the cashier was talking to another customer and she whispered under her breath something to the customer about the black man and the customer laughed. After a few minutes the black man came back to the cashier and he kindly asked if she could call someone to help him locate the item. The woman cashier told him she would and my partner saw that all she did was pick up the phone like she was making the call and then she said nothing on the phone and hung the phone back up and started laughing with one of the other customers. The black customer returned for assistance and my partner overheard her say quietly that "if he doesn't change his attitude I am going to kick him out of the store." Are you serious? The black man was nothing but polite the whole time and this is the treatment the man gets from the Harbor Freight employee??? Unacceptable! My partner called her out and she had gall to deny she did that and then claimed she wasn't racist. What a piece of work! That was rude, racist, disrespectful and the most terrible customer service I have heard about especially at a Harbor...

Hands down the worst of many locations I have shopped at! Went yesterday to get an pneumatic 3" polisher. Was there at 7:30pm, grabbed it and a few other things. While looking at some glues, a large female clerk peered over the register closest to where I was and asked "do you need any help" in a somewhat nasty tone, to which I told her no, I was fine. She asked me again, nastier than the previous, so ai replied "I already told you once, I was fine thank you, just making sure which glue I was getting"...

Apparently that wasn't good enough, because now I'm being asked again by a very large man named Joe, "sir do you need any help"? At which point I'm starting to get angry since they clearly were being rude and pushy. I replied to him "I already told her that I was fine, I was deciding which glue I needed and I'll be ready to check out"..At which point he then let me know it was 8:05pm and they were closed. OK, well at no point prior had anyone mentioned that they were closing or were closed and there wasn't any need to be rude.. So I told him forget it, I'll just leave and not make my purchase, which he then said "you can checkout and buy your items, that's fine", but to me it wasn't fine, not at all.

Sadly, the previous time I went, a couple months previous, I went to get a paint gun and arrived 5minuted before closing and was met at the door where 3 other men were being told "we're closed, sorry" and that was before closing time. I needed 1 item, knew exactly what and where it was, and was denied entry before closing time.. Needless to say, I've filed an online complaint with corporate, not that it will matter, right from the parking stall in front tonight as it happened. I'll NEVER patronize that location ever again! The...

At Harbor Freight you get at least what you pay for and sometimes so much more. I have never been upset at what I get from HF, the prices are fair, the products do what they say they will and they offer a warranty that covers you if it doesn't. I am not bitter at what they offer, I am extremely bitter at how this location treated me Saturday. I stood in line and when I went to purchase three items, placed them on the counter, and the total price seemed higher than I expected. One of the items was $30 more than I saw in their coupon book. The cashier pointed out that the sale will start in a few days... opps, my fault. I did the right thing and put the bulky, heavy item back in its place on the shelf in the back of the store so she would not have to deal with it. I went back to the cashier to pay for my remaining two items. When I returned one of the people in line advised I need to get in line. I advised I was already in line and returned an item I didn't want. I looked to the cashier for support, a simple "he was here" would have ended it, but she said nothing. Looked at me with blank eyes, looked back at the line, and went on and called the next person. My two other items still sitting on the counter. I went back in line, I refuse to argue with other customers. Going forward... I will NOT return items I do not want, clearly that is not the right thing to do. The right thing to do is to clutter the cash register with unwanted items and place the burden on the HF staff. MESSAGE RECEIVED! It is possible I am wrong about this, I just...