Moreno Valley Ranch Community Association — Local services in Moreno Valley

Since the changes of the Association Management a year and a half ago, the management are nasty and rude. They treat the association members as if they work for them, and it's the other way around. The management team and front office staff have no people or customer service skills. When asked for a list of the Association Directors, they tell the members, "It's confidential and any complaints are to go directly to the management team, and they will take it to the board of directors." Yea, what's wrong with that picture? They all need to be replaced and treat the home owners with respect.

If you'd like the names of the Board of Directors, here they are: Wraymond Sawerr, President, Melvin Robbins, Treasurer, Francisco Ramos, Secretary, Aja Smith, Director, and Tyrone Harris, Vice President.

If it were confidential, the minutes wouldn't be posted for all to see. The fact the management team, Mariela, John and Brigid are giving false information to the members, is reason to call for dismissal. To state and inform paying members in good standing, "They do not have the right to contact the Board of Directors," or give the list of the Board of Directors names, is in direct conflict with the state and federal laws. If anyone has any complaints or need further direction if you cannot get the information you need or if you have any concerns regarding the MV Ranch Association, you may contact the CAI (Community Association Institute). After living in the community off and on for almost 30 years and owning three homes in the MV Ranch Association, this management team is the worst?

and the 4 Stars rating is not a true and accurate rating. They will not post all the negative reviews. Yes, they, the management can review, post or choose not to post a negative rating.

Members need to show up for the Board of Directors Meetings and let them know, they need to hire new staff. Staff who care about the community and the people...

The security guard (Aka rent a cop) are so unprofessional and making their own rules and making it all complicated for the homeowners to get in. we were turned away twice as their office doesn't open until 9 but yet it says on there window that they are open at 830 and mind you we we were there at 0700 and came back 15 mins early and yet security turned as away and apparently we can't wait in the parking lot since I dont have my members ID and until the office actually opens and mind you my mom has member ID and I was trying to get mine since last week as their system is always down (go figure) as I was reading at their policy nothing that says we can't park and wait in the vicinity as I think securities are making up their own rules. My time and my moms time was total wasted as their system is always down again. I can only assume they don't want to process our ID becuase everytime we go there they're always an issue. Also they should not allowed staff to park inside as the parking is always full for the homeowners. they should have a designated areas out in...

The front office is of no use at all. I called today to find out why I wasn't getting a newsletter, only to find out they had the wrong mailing address and that I had $2,000 in fines for a stored car and unauthorized improvements to my front yard. First off I am not storing my car, I have it covered because my neighbor's tree is ruining my car. If they had made any effort at all to contact me, they could have told me of the fines, but they were still sending bills to an address I have not lived at in over two years. Terrible front office. Even though I submitted the attached pictures they insisted I supply a plan of the landscaping, even though the landscaping...