Juice It Up! — Restaurant in Moreno Valley

Really disappointed today. I usually go to another location but decided to stop by the Iris location on my way home. First, I attempted a mobile order in which I tried applying a reward I earned through the app. It was for a free medium classic smoothie with a $10 purchase. I was having trouble figuring out how the reward would go to my cart so I decided to come inside and order with my reward and pay cash. The cashier attempted to help me and couldn’t figure it out, he asked me to scan the barcode that was on my screen and it instantly charged the visa account associated with my juice it up account. Two things went wrong here, I wanted to pay in cash and I didn’t get the discount for my reward for a free drink. He didn’t know what he was doing, I asked about a refund for the medium drink that I was supposed to receive and he denied but suggested I email customer support. While waiting for my drinks, I noticed many flies and gnats in the food prep area. Upon further looking, I noticed tons of old juice splatters on the ceilings; the cleanliness behind the prep area looked horrible. I was completely grossed out. Finally I receive my drinks and leave, half way down the road I realize they messed up one of the drinks on my order. The other two were right and one was completely wrong. I had to drive back and have them fix it. Waited again for about 10mins for the correction. Nothing was offered to smooth over the many issues. I will never go to this...

The morning staff is friendlier than the night crew. I love the juices and various variety of flavors. My favorite is the 50/50 it tastes like the 50/50 big stick ice cream. The fruit in the display is sometimes old. If you are coming into a juice bar to order a drink you do not want to see dried and old fruit when you order. The facility is modern and they have great music playing. Sometimes the wait is long and there step only 2 customers inside. The younger staff tend to talk more to themselves and or interact more on their telephones than they do with the customers. At times I may get my drink to taste the way a branded juice it up should taste but other times my drink tastes like ice and juice. I don't know if it's because new people are still being trained, or if they are putting more ice than juice. Either way when this happens it's discomforting because should wants to pay 6, 7, 8 dollars for icy juice. When this place is on they are on and when they are off they are off. I recommend you taste your drink before you leave the store because one thing is good, if it's not made righr, then you can ask them to remake it if it doesn't taste like the flavor or drink you picked...

I did a mobile order Saturday for 2 smoothie and a raw juice. When I got there to retrieve my order I was told the juicer was out of order and I would receive a refund. Sunday I called to let them know I had not received the refund and an employee told me that the manager does the refunds and would not be in until Monday. Monday I called and spoke with a manager who said she would do the refund “now”. On Tuesday I called after still receiving NO REFUND to ask how long it typically takes to get back on my card. The manager said 3 days. She told of it wasn’t back on Wednesday to call back. So of course I called Wednesday. An employee answered she would not allow me to speak to a manager and then said “she out” call back tomorrow. It is now Thursday and I still DO NOT HAVE MY REFUND! I haven’t even been offered the drink I ordered. Very upsetting! I usually don’t even come to this location because the prices are higher than the one by my job and the employees are not as friendly. But this is literally across the street from my home. Will not...