Metro by T-Mobile — Local services in Morganton

I gave this store 1 star because that was the least it would let me rate it. Last Saturday, when the My Metro app wouldn't let me pay via my phone, i was forced to pay in the store. While waiting, i decided to upgrade. I was given a price and told i couldn't use my card and had to pay cash. 2.5hrs and much BS later at checkout, i was given a much higher total which i paid out of frustration. When I left the store i realized that Lisa (the only clerk on duty) had given me a cash total that was $20 higher than my reciept and charged me twice for a "device change" which was another $20. I went back and confronted her and a manager, neither of which would correct the error. I then tried to write a seething review but realized that i didn't have enough of a signal to post it. I'd rather eat the $200 than do business with them for another month. I fully recommend this store and their service if you don't mind not having a signal anywhere and enjoy being ripped off. Just...

Absolutely horrible customer service! Don't even want to do one star I wish I could do negative stars! My husband and myself went to upgrade our phones.. we wanted 128gb and were sold phones with only 64gb. We went back the very next day and was told they could do nothing about it even though it was their mistake and there is a metro promise to exchange any phones with any issue.. also instead of upgrading mine they just made it "add a line" and within that includes a 14 day policy to exchange it. Not only that, the new phone my husband got is defective and gets absolutely no signal. But even with all the issues we have the manager Darell (who is never in the store) absolutely refuses to help us with anything and refuses to honor any policy even when it's posted right on the front counter! Most likely gonna switch providers after years of being with Metro....

Went in to switch from straight talk to metro Mario the salesman was very knowledgeable and helpful he helped me pick out the perfect plan for me and even convinced me to get a Samsung (I was a lifelong iPhone user). I love my new phone and He helped me with setting it up and making sure everything worked before I left. They have a good selection of phone cases and even though I was there until 30 mins after they close He was still patient and very polite not rushing to get me out so he could leave. But my overall experience was wonderful I do recommend going there they’re very helpful and professional didn’t have an attitude like I’ve had in the past at Verizon and he was very attentive and made sure I understood everything and answered all...