Rack Room Shoes — Local services in Morrow

I used to have great experience to shop here, but it wasn't today, Tuesday, May 4th around 2pm. The customer service was bad. The lady working on sale floor was very rude. I picked three different types of Nike slipper and put them on the floor to decide which one I would buy. This female employee came and took all of them without asking me eventhough I was holding one pairs to put them back on shelves. Then, she also took the box that I decided to buy without explaining and asking me. I felt so frustrated. I asked her: " what's wrong?" She answered:" I am checking". Then, she left without any apology or explanation. I felt so so bad because I was on the call with my brother to buy him a gift for his birthday which is a pair of Nike slipper. We have not met each other for long time due to the pandemic. I has spent at least $200 each to buy shoes here every year. While some businesses struggle to find customers during this pandemic, this store employee' customer service etiquette seems to scare their...

Great shoes awful management, talk about racisism and lazy wooo unreal pathetic actually. Never heard of staff being rob of there hard earned cash before but, I guess there’s always a first for everything. Although management is atrocious, inventory or should I say there stock in shoes is quite more then exceptional just wish I could walk in and feel welcome every time I go. Most of the staff is quite respectable just a few broken eggs in a dozen I guess. My rating is for the ones that make the...

First time coming to this branch, I saw only one girl on the floor to help the customers from the time I enter till I leave the shop. She moved from men's shoes to women shoes and from women to mens. And it was busy. The deal was good. The product is good. Its just the customer service no enough staff but im still giving you 5 star since i found what I was...