Checked in 8/20/25 with Brianna and she was the most friendliest besides Axel who used to work nights! Her energy was off the chart it was a pleasure! Breakfast attendant was fabulous and so were the housekeepers. We travel alot with our business and dont like Morrow whatsoever but because of the past customer service we continued to choose you! Upon check out 8/21/25 10:45am. Ran into Mrs. "Im better then you" she was a light skinned woman with a bun on her head and big pearls. Sorry dont have her name because when people have a nasty attitude they usually dont weat a name tag! I asked her for mouth wash as we ran out traveling and she said its not for free you can buy it. She never looked at me and made me feel like I was begging!! I didn't like her style at all! I will say this won't be the last visit because of one person BUT if you start having those type of employees running your business you will no longer stand out from the rest and we could stay anywhere while in town. This was not a great morning...
Read moreMy husband and I are Elite IHG members and we absolutely loved this Holiday Inn. Staff was wonderful from the General Manager, Autumn to the front desk. I definitely want to give a special Thankyou to Laquita Lowe, who treated us like family. She was soooo attentive to our needs and her customer service was always on point, no matter the time of the day or night. She always greeted us with a smile and always went above and beyond to make sure my husband and I were comfortable. Due to the service we received, we will always stay at this hotel when we travel out of Atlanta. The location is great too!! I definitely recommend this hotel!! 5 star service...
Read moreIf I could give 0 stars I would, the manger autumn was EXTREMELY disrespectful. Her attitude is disgusting and I honestly would recommend finding another hotel to stay at until she’s fired. No way she can stay much longer with the way she treats people. I hope she knows she’s better than no one and needs to truly look in a mirror. AUTUMN NEEDS TO BE FIRED IMMEDIATELY. I’ve been working in housekeeping for years and have been a manger. How she handles things is very unprofessional and shows how uneducated that women is. I will be sending others away from this hotel as no one deserves her nasty attitude...
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