JARS Cannabis Mt Clemens — Local services in Mount Clemens

I’ve been a regular at JARS Cannabis in Clinton Township for about two years, and when I first started coming, the service was excellent. The staff was knowledgeable, helpful, and genuinely seemed to care about finding what worked best for each customer. They offered thoughtful recommendations, answered questions with confidence, and made the experience feel personal.

Over the past few months, though, things have gone downhill. It feels like there’s been a complete change in staff, and the new team doesn’t seem nearly as informed or customer-focused. I always ask about two specific things when shopping for flower: the harvest date (I prefer something within 2–3 months for freshness) and a higher THC content. Lately, I’ve noticed that when I ask about harvest dates, I’m either brushed off with vague answers like “It’s freshly picked,” or directed to the top-shelf glass case items with no real explanation. I know for a fact they can provide the date, but it feels like they’re not willing to put in the effort.

What’s also frustrating is how aggressively they try to upsell. Even when I come in knowing exactly what I want, I’m repeatedly pushed to buy something else. For example, I’ll ask for a specific edible and get told I “should really try” a different brand over and over again. It makes the whole interaction feel more like a sales pitch than a customer experience.

At this point, I really think management should consider implementing a proper training program for the staff. A refresher on product knowledge, active listening, and basic customer service would go a long way. When customers are spending over $100 per visit, they deserve to be heard and treated with respect not rushed, pushed, or ignored.

I used to love coming here, but lately, it’s felt more frustrating than anything. I’m seriously thinking about switching to another dispensary that values its customers the way...

Deindya W. was my guide/waitress/server? (Not sure what they're called there). It was my very first time ever in a dispensary after I opted in for CBD to help with sleep & some arthritis. The moment I went in I warned her that I knew absolutely nothing about weed, I just knew that I wanted CBD only & I wasn't trying to get high. I had a multitude of questions as well. I walked in completely ignorant. DEINDYA was extremely patient with me, she was pleasant & very, very knowledgeable. She even gave me some education in detail about my product explaining the science behind it. She was ready for all my questions & answered them thoroughly. She treated me BETTER than a customer, but like a friend. Which I look for in service because if the service isn't right, I don't care how great the product is, I'm gone! She recommended amazing products for me & even introduced me into new products to help with my calmness at night to fall asleep. Because of her service I decided to go back again today (went last Tuesday) & solely request her. I saw her walk out of the back when I walked in & as always she had on her welcoming smile. She made me feel comfortable & normal. I was embarrassed to go there at first fearing judgement because I'm a church leader active in ministry. I have a new perspective of thc for medicinal purposes & even in some mental health situations. Because of D.D, I am now an advocate for medicinal marijuana. I won't go to any other place other than JARS in Mt. Clemens! GIVE DEINDYA W. A RAISE, PROMOTION, PUBLIC RECOGNITION...SOMETHING! I'm a customer service "Karen" & I have absolutely NO problem telling someone if they're doing a good job or not & I'm a huge stickler about service...this woman is definitely on my top 5 list. May...

Just leaving JARS, Mount Clemens after visiting to pick up some goodies. I was delighted that one of my favorite sales consultant at jars, Von, was the one helping me today. I’ve worked with Bonnie at least 4 to 5 times now. Each and every time his smile is welcoming, his wit is charming, but more importantly, his customer service game is on, and he knows his stuff! He explains things to me, and even the equipment needed to use the different types of marijuana. He is a rock star on the knowledge front. I’ll be completely honest, I can’t say that I’ve been completely loyal to one Dispensary. I am a real estate agent, so I do understand the importance of GOOD meaningful customer service. The fake shit is obvious right away. These bud tenders love what they do and love the customers they serve and it’s obvious. In any type of small business, but customer focused in addition to customer service, there’s a lot more that goes Into making a customer walk away happy and there’s a lot more that goes into making a happy customer walk away happy and come back loyal. You guys have me managed to do both. You’ve nailed both parts in my opinion. Lastly, I have to give a big shout out to Von for Going above and beyond, being extremely professional, but down to earth, funny and personable, and he loves my dog! Thank you to JARS for allowing dogs to come in and visit. And thank you to Von for giving me another unforgettable experience. I think I am becoming loyal to The jars company and this location, particularly. And I will say that is due to the incredible customer service I received from both Von and Corbin. Thank you guys! ...