Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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A 1 star review is being generous and only because I didn't have a negative number to choose from. I placed an online order at this store on March 5, 2025 and physically went into the store to pick it up. When I entered the store I informed the employee at the register that I had placed an online order and without even checking their system she simply stated "I did not get it". I attempted to show her the order on my phone and again without even looking or attempting to look at my phone she once again said "I did not get it". At this point another couple walked into the store, a black couple, my husband and I are white. She immediately walked away from my husband and I and started taking the order of the couple that just walked in. I instructed the employee that she needed to prepare our order as my account had already been charged for the cost of the food, her response was "I don't have to prepare anything for you". She was very rude, aggressive and in my opinion racially motivated. Two weeks later I am still trying to get a refund to my account after multiple attempts to reach out to the "manager", Sarah Sippel, who apparently works when and if she feels like it and has not responded to any of my emails with the exception of the first one sent the day after this took place with absolutely no resolution. I suggest the store owner pay attention and take the time to review the day to day operations at this location. This store is a very short step away from a lawsuit based on racial prejudice, I certainly will not hesitate if I am not made whole in very short order. Frankly, the monetary reimbursement is not my only concern at this point, the prejudice shown by an employee to my husband and I is very troubling and I am sure is not isolated to just us, it has to be systemic in this store if it was so blatant in this...
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No customer service whatsoever. I ordered a pretzel for my sister at home. Told the girl that. Bright it home and it was ROCK HARD fifteen minutes after I bought it.
Took it back and all the girl said was I'M NOT REFUNDING THIS BECAUSE IT WAS TWO HOURS AGO. Tried to tell her those was the soonest I could get back there. Asher didn't care
It was this past Saturday the 26th at about 10:15 a.m. I TOLD her the pretzel was too go and for my sister. Why couldn't she just say IT HAS TO BE EATEN RIGHT AWAY OR ELSE IT WILL BE ROCK HARD?
I will NEVER eat there, and now I realize why they aren't ever BUSY and always on their...
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Whoever owns this franchise needs to fire the lady with the red hair who curses at customers. I repeat I'm not from this "F----ing country, I'm not telling you my name and no one is going to make me do anything." So my husband responds with "Is this how you talk to people at work? What if I was the undercover boss?" She responded that she would still say the same "F---ing thing!" Needless, to say she is rude and unprofessional and doesn't need a job working with the public. The other Subway worker another lady appeared to be scared and hiding in the back and refused to wait on my family. This just happened...
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