3.2.24-Ordered a fresh made pizza and the teenager with the long brown hair Ordered it wrong. So instead of waiting 10 mins waited like 25 mins. I asked for cold pizza sauce and she was like I don't know about that, I told her when I get pizza there they do it. So she just stands there doing nothing, then she leaves for about 10 min and during that time I found out my pizza was made wrong cuz I got 1/2 pizza n sticks n didn't want any seasoning on the chez sticks so they had to remake it. The 2 other teenagers there were very helpful n respectable, I asked if I could get cold sauce she said sure. The Mgr gave me a free pop for the pizza problem. While waiting for the 2nd pizza the teenager who got the order wrong came back finally and had a tub of sauce and handed me a sauce, during the same time the helpful respectful teenager had a sauce for me, so the useless teenager that couldn't even do her job states from her mouth, I don't know about doing all that to my face. I said I'm sorry I'm a paying customer no one has ever had a problem getting me cold sauce and your the only one and that she shouldn't be talking to me like that. I said I wanna talk to a manager and she's like she's an assistant Mgr. Now while this girls talking to me like that I looked at the assistant Mgr and said should she be talking to me like that. So as the assistant is punching herself in, she comments I'm not punched in yet and walks away. I have a feeling they are related to the owner and that maybe the manager not sure tho. You need to ditch those 2 people and have the 2 respectable teenagers run the front cuz they were 5+ stars. I've been going here for 11 years and just diagnosed with cancer and cannot believe what happened today. ๐ณ I should of just got a refund and left. 0 stars if I could. Looks like the owner only responds to the good reviews, i doubt they will...
ย ย ย Read moreUpdate: I want to give credit to Mr.Bill as well bc he is ALWAYS SO NICE NO MATTER what time I stop in...and my son and I frequently come here!
Pizza is always the freshest tasting hot n ready๐๐ in the area and I love that THIS one is closest to me bc they are the best! That Pretzel pizza deal for $9.99, WAS THE ๐ฅ๐ฅ๐ฅBOMB!! DELICIOUS...it was buttery and if u LOVE salty this is the BEST CHOICE for you๐๐! I WILL BUY this AGAIN...bc NONE of the pizza was wasted, bc the CRUST WAS SO GOOOOD!!๐๐Plus the STAFF here, ALWAYS PLEASANT, ESPECIALLY the lovely African American woman who works the right register(from customer POV), always there on the afternoon/evening between 4p and 10pmish..wish I knew her name, but she's SO PLEASANT even when u can see she's EXHAUSTED, she STILL puts on a GREAT ATTITUDE for her customers. Thx..BC WE...
ย ย ย Read moreI typically do not write reviews and usually verryunderstanding on issues. So beleive me when I say this was a horrible situation. I order the call of duty meal, my kids love it. I have one problem one of my little kids only likes cheese pizza. So when I ordered it I said 3 call of duty meals one of them is minus pepperoni. They messed up the order I waited over 20 min. One of the employees apologized and provided a coupon for next visit. Which made up for the issue. Good right no. A week later I ordered the same thing and again same exact situation. With an added bonus coupon was next accepted it was expired. In addition to that between one employee and the manager on staff they escalated the situation instead of de-escalating. There is more that went wrong, but I think you see new leadership should...
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