Meadow Blu — Local services in Mount Pleasant

I ordered a dresser from Meadow Blu in May of 2022. The dresser arrived in July, dropped off by their delivery service. The deliverers did not unpack the dresser when they arrived, and we were asked to sign off that we had received the dresser. This was our first mistake.

As my partner and I were leaving for vacation the same day, we left the dresser boxed up and unwrapped the dresser the day we came back. To our surprise and disappointment, it appeared that at some point, all three drawers on the left side of the dresser had pulled apart from their seam and were unusable - unable to open or close the drawers properly.

We contacted Meadow Blu immediately that day to let them know what happened. For weeks, we went back and forth, trying to get responses from multiple individuals. We were given incorrect phone numbers, incorrect emails, and were bounced from person to person saying that the case was open with the manufacturer of the dresser, and there was nothing Meadow Blu could do in the meantime. We followed up multiple times a week for a month. Then in August, all communication with Meadow Blu stopped. No more responses to our emails, no update from our supposed case with the manufacturer.

Instead, my partner and I have been left with a $2300 broken dresser in our one bedroom apartment that is nonfunctional. We cannot get rid of it out of fear of losing our $2300. No one has offered a refund, no one has provided an update on our "case with the manufacturer", no one has offered to have it picked up, no one has offered anything but silence and acting as if there is no longer communication, the issue will just go away. We have only been told that we should have never signed for the item without inspecting it beforehand, even though customers are protected legally against defected items even after signing for it. After months of radio silence, we attempted to reach back out once more in November without success.

Regardless of whether it is the fault of the manufacturer or Meadow Blu, the way this case has been handled has been completely unacceptable. Bouncing customers around from person to person, providing incorrect contact information, and then simply going silent to customers, is unprofessional. At the risk of this happening to other customers, I would advise against buying through Meadow Blu, especially if pieces that people are looking for are available through...

I ordered a sofa last year and paid more than I would have thru other retailers because they said the specific color I wanted was in stock. It took 3 months for the sofa to even ship, during which I checked in multiple times to verify that the sofa was still in stock. I told them I wanted to cancel the order if they didn't have the color I wanted, but they assured me each time it was the correct color and told me to be patient. When the sofa finally arrived after all that time, instead of the ivory colored piece I ordered, I walked out to a giant purple couch sitting in my living room. I called the company immediately and told them they delivered the wrong one, to which they conveniently now came to the realization that the specific color I ordered was out of stock afterall. I was told they would make it up to me by sending me the color I ordered when it was back in stock. Several months went by before they reached back out to tell me that particular sofa was discontinued, but forwarded me another option from the same manufacturer and asked if I would like that one. I told them that was fine and I would accept that sofa instead, but after that they never followed up and I haven't heard or received anything since. At this point I've just decided to cut my losses and realized nothing is coming in terms of compensation for the mixup on their part. I ended up giving my barney couch to a family member who needed one and have to buy another one myself. Though the lady I communicated with was polite and seemed well-intentioned, it was overall a bizarre and disappointing customer service experience with little follow-through for a mistake on their end, and ended up being a big waste of...

I placed an order for a console on July 18th. A charge of $1950 hit my account immediately. Two days later, I received an email from Candace White stating that the console was back ordered and would be delivered in 4 to 6 weeks if agreeable to me. I said that was fine. Six weeks passed and I neither heard from Candace nor received my merchandise. I reached out to her again on August 29th asking about the status of my order and stating if they were unable to meet the promised delivery date of 6 weeks that I would like to cancel my order. She replied by saying she would get back to me soon with an update. I did not hear back from her until September the 6th (7 weeks). She then communicated that the order we be another 2 to 4 weeks (11 weeks) and that I could not cancel. I reached out to her again on September the 25th and was told that she did not have details on the shipping date but would notify me when available. And that they could not refund my charges because that is part of their ‘terms and conditions’ when checking out of their website. Needless to say I am frustrated having been charged in July for merchandise I have not received and no longer have interest in given the unexplained delays in delivery. Candace is unapologetic for missing a promised delivery of 4 to 6 weeks. Unwilling to cancel the order when originally requested back in August when the promised delivery date was missed. No recognition that if I had been told it would be 11 weeks, I wouldn’t have agreed to move forward with the purchase back. Poor communication. Unkept promises. BEWARE!!!! This is one...