T-Mobile — Local services in Mount Pleasant

Dallas, the ACTING manager, was less than helpful when they deactivated my son’s phone account. I purchased the newest IPhone and took it home with me to activate later. At that point they deactivated My teenage sons phone. He was not with me, nor was his phone. I called Dallas an hour before the store closed and he was unwilling to help me at all. He hung up on me and refused to answer the phone when I called back to get answers on how to get his phone working again. I’ve never had such sad customer service in my life. Shame...

Drove there from Burlington before we had a store to get phone replacements. I had called first but upon arriving we were turned away because we were Sprint customers? We had T-Mobile SIM cards, you bought that company how long ago yet couldn’t help us? Thanks for letting us drag our kids out and make that drive for nothing. You’ve lost two long time customers for this is the last straw of many screw ups from this phone...

Was a 20+ year customer of US Cellular. Knowing they are being bought out by T-Mobile I decided to get ahead of the game & switch rather than being grandfathered in with an outdated plan. Needing to add another line for a youngster & not wanting to give up a phone to get one, T-Mobile was the best option. Kyle beach at this location was the most helpful. Fair pricing, excellent customer service. Kyle Beach...