Ashley Outlet — Local services in Mount Vernon

I just want to share my experience that I had at Ashley’s Outlet furniture store in Mount Vernon, Il For about a month I had been looking for new living room furniture. I had been to several furniture stores in several different places only to be disappointed that I couldn’t find what I wanted. I came across Ashley outlet furniture store in Mount Vernon through my Facebook feed. I immediately reached out to them and they quickly responded back to me by answering all my questions and giving me prices. I drove to Mount Vernon to check out the furniture, and I was pleasantly surprised by all of the beautiful furniture that they had, but also very pleased with the customer service that I received by Jamie. This girl was completely professional but yet very personal and also gave me my personal space to look around which I greatly appreciated! There’s nothing worse than having somebody follow you around in a furniture store when you’re trying to make a decision.lol. Jamie was so good at helping me pick out colors to match the furniture plus also bringing a few rugs over to see if it would match the sofa. It was the best experience that I’ve had picking out furniture and the best customer service. I highly recommend Ashley‘s outlet furniture store in Mount Vernon Illinois! I left there with a good experience and brand new furniture at a reasonable price! If you’re looking for new furniture, check out Ashley‘s outlet and ask for my girl Jamie ! I promise you won’t be...

Rebecca was very friendly and welcoming. She was patient and supportive with my indecisiveness. She was knowledgeable and informative of the durability of the various fabrics and offered input on what items would best fit the needs of our family. She helped us find the perfect furniture to fit our personalities 💗....Or so I thought, lol. After waiting for 5 weeks for my furniture to arrive, the delivery guys refused to even take it off the truck stating that it "won't fit through my door". They suggested that I remove my door & frame, and even cut my porch apart so they could go in at a straight shot instead of having to turn it. LAZY!!! Then, when I called the store to ask for a refund, I was told that I had to cancel within the first 24 hours of purchase for a refund, so I would be responsible for a 30% restock fee. So you mean to tell me that you are going to charge me because your delivery drivers refused to even attempt to unload the furniture and bring it into my home? 🤔 Yeah, not happening. I have been waiting for a call back from customer care since about 11am yesterday, with still nothing. This place is a joke. Absolutely great when trying to get that commission, but completely disregard the customer once the money...

Yesterday we went inside Ashley Furniture just to look to get an idea of what we would like. Salesman Tyler approached us but didn’t respond very professional when asked questions about financing/pricing etc. He acted like the questions I was asking were common sense and was just not the type of person I would like to buy from. So my husband and I left to think more on if we would like to move forward, leaving and knowing we did not want Tyler to be our sales person. This morning, we walked in ready to purchase a mattress and a new sales person named John approached us who was very professional and welcoming. After John got us approved and ready to go, Tyler approached me and said “John doesn’t know what he is talking about, he didn’t tell you that the mattress you are looking at is discontinued, but you can buy a 14 inch for more money” shrugged his shoulders laughed and said “back to square one I guess” John was a very good salesman and one we would prefer over Tyler. Thanks so much to John for helping us walk out happy! Tyler on the other...