Verizon — Local services in Mountain Grove

Thought we made a good deal by trading in 2 phones. Only one problem, we never got credit for the trade ins. When questioned about it they investigated they said. Their investigation found that the young lady we dealt with said my wife and I left with our phones. We left our phones in that store with the manager. They then told me they were done and that was that case closed. I verified through Verizon that the phones were never sent in for credit. I then reported the phones stolen and Verizon shut them off from ever being used on their system again. Contacted BBB and that was a waste of time even though this company has a multitude of complaints. The Missouri Attorney Generals Office was contacted and they went to Verizon. Verizon contacted me and gave me the credit that was promised by those that kept my phones. Sad part is, we were really pleased with the way were treated until they refused to do what they'd agreed to. At Russell the customer is never right. If any Russell folks are wondering, I will gladly take a polygraph test to verify I am not the one telling stories. You've...

The service was atrocious! The woman at the front desk, Allyson was on her cell phone when I entered the store and didn’t even acknowledge me. When I presented my issue she said she couldn’t help me. She said her phones were down, however her phone was operational and she could have called Verizon, however she could have cared less about me or any other customer.........she was obviously preoccupied. I borrowed a friends phone and called Verizon (as I was not able to call out), they were prompt and helped me with my problem. I did tell them about my experience and they advised that Allyson could have simply called them or looked up on Google what the problem was and the remedy would have appeared! I have worked in customer service for many years, I would have never treated a customer and potential return customer with such a careless attitude! I will never recommend this Verizon store in Mountain Grove, MO ( the only Verizon...

When something sounds to good to be true, probably is. After talking with a sales lady in the store, we decided to switch carriers. First - she failed to mention until AFTER opening the new phones and trading in our old ones that we had to purchase 3-4 accessories per line. She said she would go ahead and let us purchase 1 per line instead after I got a little irritated. At $30 each, that was an extra $120 we didn’t plan on spending. Second - we paid $35 per line in the store for activation. No biggie. However, we have our first bill and there is a $35 activation fee for each line?! Here’s another $140 that wasn’t in the plan. Verizon’s corporate office says they don’t charge activation fees in store… so what did I spend that $140 on?? Not happy right now at all and I am only...