Aaron's Rent To Own — Local services in Muhlenberg Township

If I could give Zero stars I would!!! Seriously… customer service for Raphael 0, Robby always been nice since Pottstown store.. the guys that came to deliver the exchange refrigerator nice too… Yes I said exchange refrigerator,, So I initially wanted a black refrigerator but was sent a silver one….: I was so over it I just kept it,, I got the refrigerator on an emergency to begin with cause mine went out… so I had to get one, called Aaron’s, got one, a month maybe a month and a half, that refrigerator went out…: now I’m pissed,, I do not have money on groceries to just throw away, not to mention, I had an injury at work, and had to come out on workman’s comp, and was told I should have been called them, as if I knew I was gonna get hurt, only at the time 1 payment behind…. lol,,, ( paid it that same day of my surgery) …… now getting back, I called them on Tuesday about my fridge going out they couldn’t get another one out till Thursday, so again.. wasted food.. now they are still calling me about payments… I said well who is going to reimburse me for my food? They said you have to talk to the general manager, who I’m just talking to after almost a month ago.. so no one has contacted me about my refrigerator that went out for servicing, and no one has contacted me about reimbursement, but yall calling me about payment???? The GM gets on the phone with his ignorant self, and say well let’s just take away the payments you owe.. which isn’t much.: cause I spend way more in food then I do $130 a month on the fridge….. so you wanna take a lil payment away and think that’s gonna fix the problem, I said, you haven’t even spoken numbers to me, he says well I’ll clear the other payments, so you wanna make a payment today??? Like No!!! I want you to tell me how much you plan on taking off and I tell you how much money I spent that went down the drain on yall fridge that went out!!!! But I will definitely be reaching out to corporate…. And they can have the loaner fridge back…. Mind you I’ve been a Pottstown Customer for years, paid off early, and done it again:: I will put my money somewhere that actually cares about their...

Unfortunately my husband and I were in the market for a new bedroom suite last month on the 14th. Two days later my husband had a fall, and landed on his face and head. I called back too this Aaron's that I have been going to for years. I told them exactly what happened. The boss at the store told me he would do the refund. About a week and a half goes by nothing. I called back and spoke with the boss of the branch and he said he will refund it then, even though he said he would do it days ago before this phone conversation. Once again I waited and nothing. I called the customer service hotline and explained to them what had happened. The gentleman I spoke to named was Ronnie. He told me he would contact the Branch manager Chris, and that he would contact me. Nothing, not a call. I spoke to Ronnie again after the first call, and he told me he was sorry and that it would be taken care of, and that Chris would call me. Nothing. Fast forward to a few days ago. I spoke to one of the employees, and he told me that my refund was finally done on the 8th of April. I am still waiting for my refund. They really do not care. So just keep this in mind when you visit this store.

P.S. It is now May 16th 2024 and Aaron's has yet to refund my money. I just do not understand. I will keep posting until they refund my money.

P.S.S the company finally refunded my money on Tuesday June 25th. They did not care about me as a customer. I never received a phone call from the head boss Chris not once in all of these months. I will tell you one thing. If you do decide to use this company know that they do not care about you as a person or customer just as a dollar. They should be ashamed of themselves. Do...

I spoke with a gentleman in Aaron's by the name of lu and this is the second time that I worked with him he's a great guy ,he will do anything he can to help you get furniture,computers,and bedding and fit the price to your needs. I have to give them a five-star rating because you know what you're walking into when you're renting furniture like this or bedding or whatever you may need. The prices on a lot of the things that are in there are a little bit steep but you'd already know that anyway.We use Aarons because we're on a limited and fixed income and it's easier for us to manage our money by using them instead of maybe Lazy Boy, Nathans or some company like that.Aarons does carry name brands like Lane, HP,GE,Simmons, Samsung and others. . So if you're looking for furniture or things like that for your home and can't afford a high dollar store check out Aaron's I'm sure they'll be able to help you out. Their pricing is still lower than the high dollar in stores .Good Luck...