GameStop — Local services in Muhlenberg Township

Had an issue with my Sons Xbox elite controller going bad. Purchased at 180 plus 1 year extended warranty for 60. Gamestop exchanged the controller for a slightly lesser controller my son wanted but told me a new warranty...another 50 to 60 would be needed. Apparently a one year warranty is good for 1 exchange and does not roll over for the remainder of the balance of the year. Thats NOT how a warranty works. I could have exchanged with Microsoft in that year period for Free....no additional warranty needed. Imagine getting a car warranty and the first time you use it, the warranty ends but you know it was still covered by the manufacturer for FREE. No brainer. I will NEVER buy another warranty from Game Stop. The store was slow, the employee was new but nice. The policy isnt exactly the responsibility of the store but the workers there do push these "warranties". Will return to the store when needed but just as easy to buy online and would prefer ordering online instead...

Recently purchased a PlayStation 4 from about a 5 year hiatus of playing video games.. went in around 8pm for a game. Prices of games seem to be right around the same as if you were to purchase online and what I was impressed by was the other items they sold and had on clearance! I was able to get my partner at work a baby Yoda t-shirt for $2.50 and also got myself a few t-shirts and a killer Dragon Ball Z Hawaiian shirt, and Red Dead Redemption II. In total I spent $38. I was amazed at that total and the guy at the counter was very helpful and was also very patient with a customer talking to him about a certain game. He was professional and courteous. So all in all, I can't say a bad word the store itself. I don't know how long the business will survive with the evolution of downloading games and buying them on the Internet. But for the time being an excellent little place to pick up toys, games, board games, and baby Yoda...

Got to the store at 11:47 and there was a sign on the door saying "Be back in 5 minutes." That's fine, many stores aren't fully staffed during slow periods. But at 11:50 the employee returned to the desk and watched me pace back and forth in front of the door while using her cell phone. Finally at 11:54 I actually knocked, to which she responded by giving me the signal for wait a minute and then pointed to her cell phone. I will never return to this specific Game Stop again. They sell stuff you can buy on Amazon, customer care is the only thing...