uBreakiFix - Phone and Computer Repair — Local services in Muncie

TERRIBLE EXPERIENCE WITH LAPTOP . My laptop had a problem with its fan and Ram. I have an MSI GS65 gaming laptop. I took my laptop there. When the repair was finished I went to the store checked that the fan and ram were working which, they were and took it home.  As I started using the laptop at home I noticed the touchpad wouldn't physically click (the touch itself was still working) which was a problem that didn't exist before. I called them the next day because by the time I got home they were closed. I was told I can come in and get the touchpad fixed. The next day the guy there (Troy S.) called me and told me he "looked around the laptop and the touchpad was working fine" I asked him you fixed the touchpad without even opening the laptop. He said yeah. Needless to say he was very rude and extremely unprofessional. He stressed that the touchpad was working fine and didn't have any problems so I went to pick it up. When I checked the laptop at the store the touchpad was still not clicking. I showed that to who claimed to be the store manager (Colgan M.). He showed me that the touchpad works by using the touch instead of actually clicking it and pretending he clicked it. THE STORE MANAGER TRIED TO TRICK ME TO MY FACE INTO THINKING THAT THE TOUCHPAD WORKED WHEN IT ACTUALLY DIDN'T.  He also claimed that he and Troy both opened the laptop and tried to fix it but was unable to do anything which is the opposite of what the other guy on the phone said. The touchpad ofcourse did not work everytime he clicked it because he wasn't actually clicking it. And claimed "this is just how the laptop is engineered." and that I "did not understand how touchpads worked." I showed him myself that when I actually click it nothing happens. He also claimed "gaming laptops are not made to be opened to get repaired or upgraded" so, when it is, there obviously will be problems, which is a blatant lie. His story had so many holes and he made up stuff as he went. Needless to say I had a terrible experience, a manager that lied to me and, a laptop that they broke its touchpad and never fixed. If you want a quality repair for your laptop do not take it...

If I could give them 0 Stars I would. Learn from my mistakes and do not trust anything this staff tells you. I purchased the CellHelmet Liquid Screen protector from them on June 17, 2020 and was told I needed to buy the most expensive one to ensure my phone would be covered for a free screen replacement. After the Associate helped me get everything taken care of they told me that all I needed to do was to keep the box and bring it in if/when my screen broke and they would replace it no questions asked. So all I do is throw this box in my nightstand so I don’t lose it.

9 Months later, I finally get a crack in my screen and the upper portion of the touch screen is unresponsive as well. I take my phone and the box into the store and was told that I need to register the product for them to replace it or it will cost me $274.99. I then try to register this product and it is so too late to register. After spending hours on the phone between UBreakIFix and CellHelmet, I found that neither company truly cares about their customers because they are not willing to stand behind the misinformation of the Associate. Also, while on the phone with a Manager had the audacity to tell me that I should have checked the box and read all the information inside and this all could have been prevented. I live in a community where someone’s word means something and they stand behind what they say. Unfortunately that isn’t the world we live in and I will take responsibility for not opening the box, but I shouldn’t have had to worry about it.

Unfortunately, I have to have my phone for business and can not get it in anywhere else so they will collect money from me one last time, but I will never do business with either one of these companies again and I would strongly urge you to do the same.

Choose a company that has integrity and is willing to stand behind their products and staff no matter the circumstances, those are the companies that care about their customers and deserve your business.

The biggest waste of my time...

The repair itself was done well and wverything is fixed. Customer service it almost non-existent. Almost 3 weeks ago I put in a repair order for my Note 20 Ultra. I got a phone call immediately saying they didn't have the replacement screen in stock and would have to order it. They confirmed my phone model and rescheduled my appointment for 4 days later. I drive the 30 miles to the store only to be told they ordered the wrong part and it would be another 3-4 days. Then said they would have the part overnight shipped. I called mid day the next day and was told it hadn't left the warehouse yet. They would order it again and call me when it arrived. 8 days later on a Monday I called ay 10:05am and they had no idea who I was and what I was waiting for. I told them about the screen replacement. Oh we juat gor one of those in you had better get here before we use it on somone else. I told them they ordered the part for me specifically and they said they would put my name on it. I asked to make an appointment and they said to just walk in and they could get me done in 3-4 hours. The next day I arrive at 1:00pm and they had to find the screen with my name in it. 2-4 hours to replace it. We will text you. I told them they would receive the text since they had my phone. They said they would send an email as soon as it was done. I brought my previous phone to Panera to use the wifi connection to keep checking my email. 5:30 comes and still not email. I get to the store around 5:50 and my phone had been done 2.5 hours ago at 3:34 and no email was sent. "Oops, sorry we are not good at sending emails." Really? They did the repair fine. It works and looks clean. Customer service and attention to details...