Best Buy — Local services in Murfreesboro

0 stars for sure! I went to Best Buy Murfreesboro after visiting their website and purchasing a PC driving set for my son's birthday. I dont live in murfreesboro but they were the closest store that had this item. The site said 1 left act fast, so I did. I purchased the item and it said it would be ready in an hour. I waited 2 hours to give ample time then left for the store. When I arrived I was told they didnt have the item ready yet. I told them I would wait, while waiting I walked to the item and sure enough their was one item on the shelf. I returned after a half an hour and advised them that their was only one their and it was a gift for my son tonight. The employee walked back with me and looked dumbfounded that there was one on the shelf. we carried to the front pickup window. They scanned my receipt again and told me that it would not arrive until next week!! I said no I purchased the item already and paid 500.00 dollars here is my receipt for that item I would like to take home my purchased item. I was told the system is does that sometimes when they have an item it will still order it from the warehouse. I said that isnt my problem I paid for said item, you have the item, I have the receipt for it, I would like my item. I was then told they would have to call the warehouse and have them update the computer and it will take 45-1 hr. I was furious but I told them I would go pickup his bday cake and come back and pick up my item that was literally sitting right behind the very confused teenagers that seem to run the store. I returned in an hour and was told that the "managers that were working on my issue have left for the day and someone else would help". 20 mins later I reexplain my situation and am told that I cant have the item I will have to wait til they ship it next week!! I said it says it would be ready and in stock, I pull up the site and it still says 1 available act fast and show it to the employee. He says yeah it does that. He then tells me that he cant sell the item that was on the shelf to me because they have to keep one in the store? I even at this point offer to buy the one sitting right behind them that we walked up to the counter and then return the one that comes in next week. He says he cant sell it to me and I would need to buy online again??? Why the Hell would I buy online again, then I paid 1000.00 to wait for 2 items to come next week when the bday is now! I why would I have to buy another one? I already bought one but they refused to give it to me. I finally got them to cancel the online order after 3 hours and they still wouldnt let me buy the item. As of right now I am at home and the site still says they have the item for purchase! How can you pay for an item and go to pick it up only to have the store say you cant have it and you cant pay for it seperate and return the other one when it comes in. If any other business did this they would be sued or shut down. If i go through a drive thru and pay for my food and go up to the next window to pickup what I ALREADY paid for, only to have them tell me i cant have it......just imagine what would happen. I am flabbergasted! I cannot wrap my head around this nonsensical idiocy! I will never use this sorry excuse for a service again. I will never go into another best buy, I will pay more to buy elsewhere if necessary to avoid the possibilty of this happening again! This has to be false advertising. Im contacting a good friend that is a lawyer and see if I have any recourse just for spite. The sad thing is that no one there cares about this at all and it will make no difference whatsoever. Thanks for ruining my sons bday best...

I had a scheduled transfer of my old laptop to my new laptop at 3:40PM. on my pickup day for my new laptop with Geek Squad. The young Geek squad female employee is one of the rudest & unhelpful people I've ever had to deal with. I have owned my own business for the past 10 years and deal with thousands of customers every single week. As soon as I walked up to the geek sqad counter with my new laptop, I had just picked up from the pick-up counter on the other side of the store. The Geek squad employee said "you're going to need to buy this memory device for me to transfer all of your stuff onto your new laptop & It was $86 and a 2 TB device" Plus additional $140 to transfer and set up my new laptop. That I bought for $399 on sale. I tried to explain that I wouldn't spend as much for the laptop as I would to transfer my data over? Why would I need to buy this device, why can't we just set it up and use a flash drive? She kept insisting that I had to buy the 2 TB device for $86 or they could not do it. She told me 3 times that I had to buy it or they could not transfer my stuff because Best Buy would be "liable" if they lost anything. I tried to explain to her that my laptop only had 4GB total of items on it. There's no need for 2 TB of memory for $86? After a good 5 minutes of her not listening to me & just saying we can't do anything else, she said I'm going to need to get my manager." She then walked in the back and left me standing there for at least 12 minutes. Please check the cameras, I actually left the store because she was gone for so long, and then once I got to my truck. Decided to keep dealing with her arrogance and come back in the store. Because I needed my new laptop to run my business. When she finally returned with another female with a headset on, that employees just starred at me while the same girl said over & over the only other option we have is to remove your hard drive from your old laptop and then use it to install onto your new laptop and that would take 2 to 3 days and be even a higher charge. I told her that that wasn't true & that she was being ridiculous. The manager still just stood there staring and never said a word. I then said. Can I please go around the counter and open up my new laptop & plug it in? She said sure, so we went to the station behind. Her opened up the new laptop and I began to set it up. The 4th question was, "Would you like to transfer all your data from your OneDrive off your old laptop onto your new laptop?" I clicked the YES button, and my new laptop was fully set up with all my documents in it very quickly. There wss no need for a 2TB memory drive. there's no need for a USB flash drive, and there is no need to pay Geek Sqad anything! Thank you for wasting my time and having so many of the rudest staff members I have ever come across my entire life. I will never shop at Best Buy again, not even online anymore either. If you guys don't start training, you're employees to be kind to the people who are paying them. You won't be in business much longer. I go in to 5 different best buys, and every one of them are empty with hardly any customers, and your customer service is nothing like they used to be 10 years ago! In the early 2000s, you had one of the awesome & coolest stores on the planet with great customer service. Fix it before you don't have a business anymore! 💯% Thank you for wasting my...

On Sept. 1, 2019, we came into the Murfreesboro, TN Best Buy location, to add a number (by port) to an existing mobile contract with Verizon, and to purchase two new phones. We had already consulted with Apple and Samsung, the manufacturers of our devices, and knew what price they offered. Our decisions to purchase our new phones from Best Buy was contingent upon your offer to match the price we had been quoted by the manufacturers. We were assured by your sales team that those prices could be matched, and that, in fact, one part of that price match (from Samsung) would be eligibility for a manufacturer's credit of $150, which would be sent to us directly by Samsung.

We proceeded with the port of the new number; this process was egregiously slow, which we learned, too late, was largely due to the error of the sales representative. In his dealing with Verizon, he had given the incorrect phone number, which required several additional steps. All together, we spent over five hours in the Best Buy store. This alone is an unacceptable customer service experience, as was acknowledged by the sales manager, who gave us a $30 gift certificate/credit for our inconvenience. While the sentiment is appreciated it, it is very little, given the scale of this inconvenience, attributable to lack of professionalism and error.

After finally completing the sale, and being told that we could register on the Samsung page for the aforementioned credit, we left the store. Attempting to register for the credit online, we were unable to do so. We called Samsung and were told that we were not eligible for the credit that the Best Buy staff had informed us about, and that we would need to work with them. We called the store, and were told that we would need to come in. Upon visiting the store yesterday, Sept. 21, we were told that, because neither the manager nor the salesperson were present, there was nothing that they could do.

This run around is, to say the least, exceedingly frustrating, and entirely attributable to the sales and customer service practices of this local store's mobile team. We would like to have this promised $150 credit refunded to us by Best Buy, because it was their error that made us ineligible for the credit from Samsung. We would have purchased the phone directly from the manufacturer were we aware of this; instead, we were assured that Best Buy would be able to match, given our eligibility for this credit.

We remain very dissatisfied with our Best...