Jared Jewelers — Local services in Murfreesboro

JARED GOT MY REVIEW REMOVED SAYING IT WAS FAKE - let me just add some photos of evidence.

• I will absolutely never shop here. *

My partner and I made an appointment (only way during covid) to browse rings and get a bearing of what we like. We’d Pinterest’d a bunch but wanted to see styles on and in person before he purchased and surprises me with his proposal.

We were very clear when making the appointment and countl times throughout that we were just trying to figure out our preference. The lady our appointment was with, Naomi, was nice enough and really seemed to be trying to help us. Unfortunately, she got pulled away with another customer and the lady who took over was AWFUL. She did not listen to us at all! Worse, she kept pushing us to buy every little thing. It was exhausting to reiterate every five seconds we were just trying to see what we liked. I asked to just browse, and point blank asked to do so without her. Before we made it half way around the store, she rejoined us and told us to sit and continued her sales pitch. She bullied me into a credit check, after I said no multiple times. I felt trapped and her repeating and talking over me “it’ll only take two minutes” my anxiety went through the roof. I just wanted to leave and I wish I had. She then tried to push multiple other options in addition to the credit like leasing and layaway or something.

UPDATE: they did TWO HARD INQUIRIES on my credit that day. I did not consent and am disputing with the credit unions.

I asked to see a 3 or more carat solitaire ring, preferably in an oval or emerald cut so we could try it on and make sure we liked it. She could not grasp the concept. What I can only assume was greediness for commission just could not settle her. She’d say “oh we don’t have anything in that metal,” and I kept returning, “I don’t care what the metal or stone or anything is, I just want to see the style so I can see if I even like a solitaire ring.” To which she continued to push, “well I can just make that for you, easy.” And then showed me yet another halo diamond, never more than 2 carat, always a circle/round cut.

I’ve never been so uncomfortable, nor irritated with a sales person before. I get commission-based work, but I will never shop at Jared again after this woman’s lack of professionalism. She even neglected to show us a better option (larger stone) that better fit our parameters (carat and stone preference), because it was at a cheaper price point. Naomi was the one who showed us that ring. But she handed the ring off and then disappeared again. I wish I’d caught the name of this lady. Her actions could be described only as one in a frenzy, repeatedly telling me how I could purchase my own engagement ring and wear it home today and then just let my partner make the payments on my credit - even after we told her more than once very clearly that my partner would like to purchase at a later date without me present (in addition to, as stated above, how we continually reiterated we were only there that day to decide what we liked).

She thoroughly ruined our experience and I’ll be steering my friends far far away from this establishment.

The fact they’re flagging and removing bad reviews is evidence enough that you...

Terrible experience. Buyer beware. I've bought (previously) my fiancé her future wedding band and her engagement ring. Worked with Scott! Fantastic!! Went in to buy my ring and this is where it got sketchy. Went in on Sunday to find the ring I wanted for my special day. Young man with a beard helped me and said he would call me on Monday to see if the manufacturer will special order the ring I wanted in yellow gold. Never got the call. So we went into the store again. The asm wasn't there (disappointing) and some sales chick came to help. She wasn't feeling well (she mentioned it to us) but pushed on and did a great job. High energy, big smile, personable and very charismatic! The price on the ring was a little higher than I remember from the last time I was there. I questioned about and even asked if I could get it at a better price. Bearded sales guy came in and said I tried to call you but you never pick up your phone so I unlocked my phone and showed him where I never received a call from him very disappointing. The manager Van stepped and got a little feisty. I back away from the counter and told them we would leave. As I was waiting for my fiancé to come out from the bathroom the manager Van called me over and said he would give me 10% off the ring if I bought the "ESV" protection plan. I said let me discuss this with my fiancé and I will get back with him. He said that deal is only good while I'm in the building. After deliberation with my fiancé she and I decided lets go ahead with the purchase. The young lady came back to ring us up and said we would only need to put done 20% since they don't have it in stock and can pay it off when it comes in. We said that would be great! Things at this point are starting to turn around. Card ran, receipts printed, then we checked the receipt and noticed that the adjustment or discount wasn't applied. Upset, we asked where the protection plan was and the manger stormed over and said I'm not giving you that until it's paid in full. I said ok and asked if he could either type or hand write the discount on a card or a receipt so there's no question about it when I come back. Mind you, Never once did he ask for me to pay for it in full and told the girl she made a mistake that cost him a sale. I asked him politely why he wouldn't do it and he said I'm not writing a contract for you to hold over my head. You can have your money back and go somewhere else. HOW RUDE! Pooooorrrr customer service. I will never be back. After spending multiples of thousands of dollars I will never be back. Return customers are the best customers. Be true to your convictions and take care of...

First, this poor review is about the quality of the products and not reflective of the people who work there. Me and my wife have had nothing but great experiences with the warm and friendly people who work there. About a year ago I bought her a nicer diamond wedding ring and band after 27 years of marriage. Her original ring is just a little small because we didn't have the money to get a larger one. We never had any issues with the original ring except a little maintenance once to beef up the prongs holding the diamond that were getting a bit worn. Back to the new ring. Within a few months, a smaller stone fell out. They replaced it. A few more months goes by and she looks down at her ring and the main diamond was gone! She is very gentle on her ring and they agreed that it didn't show any signs of damage...the diamond just fell out. So they replaced the main ring since this was the second time having an issue. Fast forward about 6 months and now another stone is gone from the secondary band that surrounds the main ring. They are replacing that stone now. For the amount of money spent on this new ring, the quality has proven to be horrible. We shouldn't have to take this ring back ever, much less two or three times per year. If there was any chance at all that she could be causing these issues, such as working with the ring on, I would not be leaving this review. But she has a sit down talking type of job, takes the ring off every day after she gets home, and only wears it when going out. We are so disappointed in the the quality. When her previous ring can survive for 27 years (plus a two year engagement so really about 29 years) and the new ring can't make it past 6 months, it's really discouraging. We feel like we have to take it back every six months to keep the warranty active. If you miss the six month window of having the ring "inspected" then they will not cover any repairs. Such a hassle to have to worry about this ring and having it inspected every six months. If i could do over again I would buy elsewhere or just not have replaced what is a much better quality ring with a new, more expensive, far less quality one. I'm very appreciative for the employees fixing the issues so far, but there's going to be a time when we don't meet the 6-month inspection window band we'll be out of luck. EDIT: Another stone fell out two months after they fixed it and did a complete exam of the ring and said it...