Chicken Salad Chick — Restaurant in Murfreesboro

Walked in at 1205 and there was no line to order! Cashier was friendly and welcoming. There seemed to be plenty of staff and the place was packed inside and out... There were several people waiting for orders and they were expressing concern that they were waiting a long time... One lady said she was waiting 25 minutes. At 1225 my name was called and I grabbed my order and was out the door trying to get back to work with not only my food but I had bought my wife food as well. I should have checked the boxes... Her order seemed right except her side dish of broccoli salad was wilted and rubbery. My order was completely wrong, won't sandwich, wrong side and no scoop. I checked the receipt got back in the truck and went back to the restaurant. Again the line was short to order and plenty of people at the front of the store. I went to the pick up register and tried flagging down one of three people who were walking back and forth. After 5 minutes someone asked if I needed help and I explained what was going on, she laughed grabbed the box looked at the guy in the kitchen and said "hey Will remember that order mix up, well here it is!" They all had a quick chuckle and a few minutes later "Will" plopped my container back in the window. A different employee grabbed it asked what it was and came over to me. She was unclear of what was going on but at least was apologetic. I checked the box , looked like it was right and left. Finally at 130 I was back at work eating quickly at my desk so I could make a meeting 15 minutes later. This is the second time I've had this the of experience but at least the first time the staff was apologetic and sincere unlike this time. In a town with so many food options customer service and focus on detail have to be#1. I can get chicken salad elsewhere...

The food was great — no complaints there! Unfortunately, the overall cleanliness and upkeep of the location were extremely disappointing.

The floors and carpet were dirty, with trash scattered around, which really took away from the dining experience. The drink station was a mess: the soda machine was out of carbonation, with melting ice running down the front. We were informed of this before ordering and told that sweet tea, unsweetened tea, lemonade, and strawberry lemonade were available — but in reality, there was no lemonade at all. The sweet tea was barely there and didn’t even taste like sweet tea. The whole drink area was low on supplies (lids, straws, etc.) and badly needed cleaning.

To make matters worse, several staff members were just standing around talking while the place looked like it hadn’t been tended to in hours. I’ve visited other locations before, and I’ve never seen one in this kind of condition. Honestly, I was shocked.

One final note — the trash can outside near the entrance was overflowing onto the sidewalk. I realize that may fall under property management, but if I were the manager or owner, I’d either remove it from the entrance or take care of it myself. First impressions matter, and that was...

I wanted to come back and update my review from 2 to 4 stars. I have come to like the BBQ here. My wife and 3 year old really dig the fancy Nancy and the old south chicken salad.

The staff are always nice and friendly, even when this place is super busy. I also appreciate when management responds to reviews on Google Maps.

So, I'll say again, this place isn't so bad. I'm still not a personal fan of the chicken salad, but my family likes it. The BBQ is good and the spicy pimento is tasty.

I don't understand why people like this place. I love me some chicken salad, but their stuff is more like chicken paste. There were no good chunks of chicken, or any type of fruit or nuts. As far as chicken salad goes, it was a big let down. The side items were good though and the atmosphere was quite fresh and laid back. It's also in a good location at the avenue, but seriously their chicken paste is all talk. I doubt I would come back, and if I did for whatever reason, I would try out their bar...