Children's Primary Care Medical Group Murrieta — Local services in Murrieta

UPDATE: After I submitted the review below (less than an hour ago), I received communication by a rep from the main clinic's allergy department. This person acknowledged my grievances and apologized. How this review got to them, I am thankful for. So, thank you for the moderator. My initial reason for calling was resolved in less than 10 minutes. Thank you, Eileen! I hesitate to changing my review back to 4 stars. I'd like to come back in and update this later on based on future experiences.

PREVIOUS: My family and I use the Temecula and Murrieta clinic. This review is pertaining to the specialty clinic - although honestly I've had these unpleasant experiences with the general clinic at times.

I have not had the most success reaching the specialty departments. It's usually me leaving a message to an answer machine and they call me back. I don't mind that. I usually get a call back the next day or so.

Today, I called the specialty clinic. I've done this numerous times before. You call the clinic, and use the prompts to reach the team you want to speak to. I used the automated system to get to the allergy department. There's a wait. 8 callers ahead of me. That's rough, but I'm patient. About 30 minutes into the call, some automated message comes on saying "We're sorry" and hangs up on me. Not cool. But, I'll let them know what happened. I call back.

This time, I am on hold for 25 minutes. Then a representative answers the phone and asks me where I'm trying to go. I tell them I specifically called this clinic's specialty office. She says that it transferred me to her. Now, I don't want to get transferred and put on hold again. Only to be transferred. I try to express myself to this rep. She tells me that she doesn't do scheduling and that she didn't setup the phones to work this way. I tell her that she works with this team. And if there's a problem, shouldn't she make an effort to communicate in a positive manner to the customer? And then to report the issue so it doesn't happen again? I eventually coax her into saying that she'll tell her manager. I hope something comes of that. Then she transfers me. I am pretty irritated by now.

I reach what sounds like a front desk. The rep says "How can I help you?" I begin to explain myself to her and she says something pretty loud - not to me. But to someone near her I guess. Then apologizes. I begin to explain what's going on. Then midway conversation the automated music comes on. This lady just transferred me without saying a word.

I had posted on the Temecula office review that CPCMG isn't as bad as people make it out to be. But, this experience was enough to make me want to come in here and fix my previous review.

I am still giving them 3 for the actual in-person service - when you're finally seen. But, holistically, you may have a hard time getting adequate service -...

If you are just looking for good doctor’s this office has that, but if you’re like me and looking for more than just that this office isn’t for you. I have twins and I had scheduled a follow up for them because they had been sick and when I scheduled it I know for a fact I said it was twins and I stated both my babies names. When I went to confirm the appointment I saw only one of my babies had the appointment scheduled so I called and told them they hadn’t scheduled my other baby and the lady on the phone puts me on hold forever, proceeds to find the lady who scheduled it, just to come tell me that the lady said I only said it was for one baby. I wasn’t even trying to play the blame game because I know for a fact I said it was twins and stated both names but the fact that their staff feels the need to be messy about it and try to emphasize to me that I never said both of them just made me so uncomfortable and felt problematic and rude. Then she told me since it’s two babies they don’t have availability and to try the sick line in the morning to see if I have “any luck.” These are sick babies and it just felt so insensitive the way she was speaking especially when I was being understanding about something that wasn’t even my fault to begin with. That leads into my next problem, their lack of availability. I think it might just be because I have twins but they literally never have availability to see them and when they do it’s either I take that time or I won’t have an appointment. I really did want to like this office because I went to Rady children’s when I was a kid so it felt full circle taking my kids but when you have an office that’s rude and problematic for no reason it makes the...

I took my daughter to see Dr Clifford. She was coughing for 10 days. Chocking and needing an inhalator every night. I asked Dr Clifford for antibiotics she refused to give it. She put my daughter on some steroids. My child got worst. I called the office back and I spoke with Dr Clifford again telling her that my daughter was worst and she needs antibiotics, she said bring her in and made it clear that she is against giving her antibiotics, also told me if I need antibiotics then I should take her to urgent care. I scheduled appt at an urgent care, they treated her properly and gave her amoxicillin-clav and after 2 (yes two) doses of the antibiotics, my daughter slept the whole night without needing an inhaler. Justifying her refusal to provide proper care and prescribe antibiotics is that “it’s going around and I have other patients that are coming back that got worst”. I feel sorry for the other poor patients that you refuse to give them antibiotics to get them better when you have no clue what is wrong with them. Because of you, my daughter suffered an additional week of coughing and chocking because you refused to give her antibiotics. This is despite the fact that I specifically asked you twice and told you that she will not get better without it, as I know my kids and her cough was just so bad.

I should have taken her to the urgent care and saved her a whole additional week of suffering. A nurse practitioner provided a well and thorough treatment. Thank God for Accelerated...