Ethan Allen — Local services in Myrtle Beach

I will not buy from Ethan Allen again, and I've been sure to tell others about my experience to prevent them from getting stuck too. Their quality is not what they advertise, their warrantee is worthless, and their customer service is horrible. We bought a sofa and ottoman from the local Ethan Allen store in Myrtle Beach, SC. We paid extra for a higher quality fabric that we really liked. It took a couple of months to receive it, which we expected. They set it against the wall where we asked them to. The next day, we found several snags/pulls in the fabric. We think one was from a zippered pocket and the other from a cracked fingernail. We contacted Ethan Allen right away because there must be a problem with the fabric. The weave was apparently too loose. They basically told us "tough", they didn't see a problem. I went all the way to their corporate office and got no help. They claimed they had received no other complaints about that fabric. They also said that since it was a custom order, it could not be returned. They advertise that they have a great warrantee and if you are not happy with something, it can be returned, but that is only for "stock" items, not custom. They don't sell "stock" furniture, so their warrantee is worthless. Their recommendation on what to do was to either put a cover over the sofa to protect it or to put it in a room where it won't be used too much and buy another one from them. They would give us the employee discount. Like I would even consider buying from them again. So we spent over $4,000 on a sofa and ottoman and they want us to cover it like a $500 sofa from Big Lots or hide it away. The corporate person went so far as to try and make us feel sorry for the local store. He said if we were allowed to return it, then that store would have to eat the cost of sofa, and they would have a hard time reselling it because it was damaged! We asked a lawyer friend if there was anything we could do. He said there isn't. We could take them to court but it would cost more than the value of the sofa. In the forms you sign when you order something, it says that if you sue them, you give up the right to ask the court to make Ethan Allen pay your court costs. But if they win, we have...

After moving from New Hampshire to Myrtle Beach SC we wanted to add a few home furnishing to our new home. We decided to visit the Ethan Allen showroom here in Myrtle beach. We were greeted by Dawn Mascorro . She asked us which rooms we were interested in furnishing and continued to show us items based on our home colors and style of furniture we had in mind. She exhibited total interest in our search and absolutely no pressure at all which made the visit much more relaxing. After a few hours viewing items Dawn had shown us based on our taste and style we settled on the pieces pictured in this post. Since Ethan Allen manufactures everything to order we waited for the items to arrive. Our furniture was all custom made to our specifications. From the time of order to delivery Dawn continued to email and speak with us regarding updates which was helpful. We were offered the option of waiting for everything to arrive at the warehouse and take one delivery or have each item delivered as they arrived at the warehouse. We opted to have each item delivered as it arrived at their warehouse. Dawn made it a point to be at our home for each delivery when the truck arrived to help us inspect the items and assure that we were pleased. We always felt that should you decide to introduce items to your home that you will enjoy on a daily basis that retailer selection as well as items you choose are very important. We could not be happier with Ethan Allens quality of workmanship, fit and finish and user friendly furniture. Sometimes furniture purchasing could be as daunting as purchasing a home or auto but Dawn made our experience a complete pleasure. Should we require additional items for our home Ethan Allen and Dawn Mascorro will most certainly be our "go to" to full fill our needs. Peter & Ginnie...

5 stars is not enough for Brandon McCoy.

I recently moved to Myrtle Beach and given the unique times decided this was an opportunity to focus more on decorating my new house. The problem is I have no eye for design which is why my house looked more like a college dorm than a home.

I have never used a design service before and was initially nervous about having someone I did not know guide such key decisions.

I found Brandon McCoy at the Ethan Allen MB store through these reviews - he stood out. Now it is my turn to write one.

He immediately responded to my first request and scheduled a home visit. Meeting him was like meeting an old friend. He is extremely personable and genuinely interested in learning as much as he can to guide decisions. Within a few minutes he seemed to know what I wanted before I did and was writing a new story for my home. Seeing his mind work is fun to watch because you can literally see the creativity flowing in him. His attention to detail goes beyond just matching colors but rather matching looks, feels to personality. He will make your house a home too.

Following our meeting we met via phone, FaceTime, texting to land on the details. During these crazy times he found ways to make the entire process simple and easy. He even had the EA store coordinate the final review and the store manager had everything coordinated and laid out perfectly. Brandon made this entire process seamless for while I’m so grateful.

For me, this is just a start. Brandon designed my living room, bedroom and new window and door treatments, but I’m not done with him yet. I’ll continue to engage Brandon for all my future needs. If you are nervous like I was, I highly recommend you contact Brandon. You will...