True Blue Computers — Local services in Myrtle Beach

I never leave reviews and feel bad leaving this one. Only doing so in hopes of acknowledgement from the owner and I will happily remove it. I stopped in two weeks ago will my work laptop that wouldn't charge. I mentioned I believed it was either a bad charger or a bad charging jack. My first question to the gentleman behind the counter was if he had another charger we could test it with. He examined my laptop and charger for 5 seconds and said it was the jack (inside the computer) that was bad because it was a loose fit and wobbly. He estimated the repair to be at least $120. I asked again if he was sure it wasn't just the charger itself and if we could plug it in with a different charger just to make sure. He assured me there was no point and that it was definitely the charging jack inside. I thanked him and left. To be honest I'm fairly hands on and couldn't believe the part and labor for that job could cost $120. I was right. $9 part on Amazon. And took me 30 min to open the case and switch it out. I'd like to believe that maybe he thought it would be more complicated and costly but let's be honest, I've never opened up a laptop once in my life and they do this everyday (and probably could have done in 10 min what took me 30.) Well, it still didn't work. Thought to myself, maybe I just should have let them do it. This is my work computer and I couldn't get access to my QuickBooks or Payroll without it so I was definitely frustrated. Just when I was ready to give up, I happened to be in Walmart and grabbed a Universal charger for $19, took it home, plugged it in and Hallelujah! It worked! Since I still had the screws out of the laptop I decided to quickly swap out the new charging jack I had replaced earlier with the old one and just as I had expected, it worked just fine as well. All in all, between the misdiagnosis of my computer's problem, stubbornness to even test it with another charger (which would have solved my problem immediately), and giving me a ridiculous estimate ($120 for a $9 part and 5-10 min of labor) and my frustration with not being able to get to my work files for almost 2 weeks (when I could have had it the whole time if he had just plugged it in like I had asked twice), suffice to say I am not a happy customer. Again, I hate leaving bad reviews. I only wanted to bring this to the owners attention and hope for some recourse on his/her end to let the staff know to exhaust the possible simple 10 second fixes first instead of stubbornly insisting on $120 repairs that aren't needed and ridiculously marked up. Even with a very healthy profit on their end, $9 part and 10 min labor I would think $50 would have been more than fair, and to be honest I probably would have just left my computer there if that would have been the quote. But again, I'm fairly hands on and...

I brought my pc that I had just bought from a friend into their business looking for diagnostics ran to figure out the problem. I had an entire team of people aka friends and family who are very knowledgeable about PCs and certain issues a pc can have that couldn’t figure out the problem. Well I brought it in and the owner was extremely respectful and patient. He listened very intently about the certain problems that the pc was having so he can relay the correct messages to his technicians and went as far as to give me a couple reasons why my pc wasn’t working correctly. They were extremely fast at finding the problem and even went far and beyond and installed new gel to my cpu just to make sure it was the cause of the problem. The only thing that wasn’t ideal about true blue is that I had called at around 3:50pm the day I brought it in to see if they were keeping it Overnight and they said it hadn’t been looked at and probably wouldn’t be until the following Monday. But I had received a call from the technician Michael telling me the exact problem aswell as how much it would cost. But he did say it wouldn’t be finished until the following Monday so the operator might have not gotten the report of the issue so it wasn’t that big of a deal. These group of guys are the most professional and knowledgeable computer techs I have ever dealt with. Aswell as this is a privately owned business operating during a global pandemic so they are the perfect candidates to do business with. Greg, Michael and the owner of the establishment thank all of you for fixing my computer and being patient with me. I will definitely be back if I have another issue with...

I have a family member in Myrtle Beach that often needs my help resolving computer issues. I live in Colorado and there are simply some things that cannot be done remotely. I bought a hard drive for him, but he was uncomfortable installing it himself. He had called around, and people were wanting tho charge him well over $100 to physically install a hard drive (which takes 5 minutes). I found True Blue based on the reviews. They charged MUCH less than $100 and did not try to sell him unnecessary services. The quote they gave was exactly what they charged for the services provided. When he tried to load the OS, he had an issue that I believed was due to a resolution issue on his monitor but I couldn't help him prove it. He brought it back to the shop, and they plugged it into one of their monitors to diagnose the issue (for free). I cannot thank them enough for their great prices and service, as my family member is on a limited income and has had a very rough year financially.

I have an IT/Technical background and I have seen many companies that take advantage of customers (including the Geek Squad). It is so refreshing to have found a company that I can trust to send people to. Thank...