Elite Interiors & Furniture Gallery — Local services in Myrtle Beach

In order to save a few hundred bucks, I ordered two identical Wesley Hall sofas from Elite Interiors in July of 2013. It is now April, 2014 and I still only have one of the pair…reminding me of the old axiom “you get what you pay for.” I would urge anyone who is contemplating placing an order with this company to reconsider, learn from my horrible experience and take your business elsewhere. It would take too long to share every example of the disregard for basic customer service practices, lack of follow-through, poor communication and general mistreatment I was afforded by Elite Interiors so I will share just the most important parts of my ordeal. When my sofas were delivered in late November, one of them had been badly damaged in transit and had to be sent back for repair (the back panel had been punctured and needed to be replaced). Instead of sending it back to Wesley Hall for repair, Elite’s trucking company (Reliable Trucking…yes, that’s really their name!) took it upon themselves to hire an “upholstery tech” to make the repair, which included replacing the nailhead trim along the bottom of the sofa back. Upon the return of this sofa (it’s now January), I was disheartened by the quality of workmanship…the welt had a rippled effect and the nailheads were crooked and not spaced evenly. To make matters worse, there was a small area of new damage where a piece of base welting had pulled away from the frame. And… WORST of all…my sofa now had black smudges on both arms and the inside back where someone with dirty hands had handled it. I had no choice but to again send my sofa back to North Carolina. This is where dealing with Elite became the nightmare that has yet to end. I explained to Elite that, for what I paid ($3,000 each sofa),I felt my sofa should go back to Wesley Hall for proper repair this time and further explained that I felt the soiled fabric on the arms and back should be removed and replaced with new fabric. They insisted that they were “within their right” to let Reliable Trucking handle the repair a second time and to have my sofa professionally cleaned. I stated that I didn’t pay for a “reconditioned” sofa and that this was not going to be satisfactory. This process dragged out for weeks while I waited for responses that never came. I’m convinced they were hoping if they ignored me long enough, I would just give up. Instead, I kept going up the chain of command at Elite and Reliable. I went as high as I could with both companies and was appalled by the lack of professionalism at the highest levels. Ultimately—and thankfully—I turned to my credit card company who promptly issued a chargeback for the amount of one sofa. It was only then—when Elite no longer had my money—that they agreed to send my piece back to Wesley Hall and purchase the new fabric necessary to repair the damage properly. Elite has been nasty and non-communicative throughout—in fact, I’ve been forced to speak directly with Wesley Hall to learn the status of my order. They and my credit card company were the only ones “in my corner” who seemed to care that I got what I paid for and was a satisfied customer. So here it is the end of March…FOUR MONTHS since I should have had my sofa…and I am told it is back in Reliable Trucking’s warehouse, ready to ship to me. There’s just one catch—they want me to agree to uncarton and unwrap the sofa myself because of “past circumstances.” So, even though they were paid to deliver and set up my furniture, now I have to do it myself. Honestly, how much more unprofessional can you get?!?! Truly, this has been the worst merchant experience I’ve ever had in my entire life! If you have already placed an order with Elite--and used your credit card--know that you have rights under the Fair Credit Billing Act. If something goes wrong with your order, you don’t have to let them bully you into accepting...

Absolute worst experience (NIGHTMARE) to date with any company ever. We purchased 91 pieces of furniture for our home totaling $76,000. The sales person made a mistake on one of our orders to the manufacturer, copying the item numbers incorrectly on her order. Even after we specified in writing a list of all the correct details for every single item to be ordered. As a result, we received two chests in the wrong color. We refused the chests. Instead of acting on good faith and righting their wrong, they blame the customer for signing a sales order that contained a written error on their sales person’s part. They took no accountability for their mistake. We waited 3.5 months only to get a partial refund back for the returned chests. They robbed us of $1300 in the end and claimed that we owe them restocking and delivery fees which we are somehow responsible for. Even though, in the beginning when we first brought the issue to their attention, the manager assured us that any charges that are incurred to send the chests back will be covered by them. No written documentation was provided listing any fees charged to them, and no contract was signed stating the customer is responsible for any such fees in such a case. Throughout the entire process, the sales person, customer service rep, and the manager, Jay, were very rude, unapologetic, and very unprofessional. We went through months of headaches in tracking down the delivery company and manufacturer customer service. We made dozens of phone calls and e-mails to get to the bottom of it all ON OUR OWN, since Elite Interiors could not be bothered with our problem. Only after we disputed the charge on our CC and filed a BBB complaint did they even care to do anything about it. They held onto $5,010 of our money from the time we placed the order in early June until the time they issued a partial refund in early December (6 months). All the while, we never had possession of those two chests. Their customer service is decent as long as you are ordering furniture from them and up until you pay for everything. But the minute something goes wrong with your order later on, is when their customer service becomes TERRIBLE, as you can see from the dozens of complaints on the BBB and dozens of poor reviews on every online platform. Do not order from this company. Find a company that is honest, fair, and has good customer service when things go wrong. They will hold you financially responsible for any mistake that they make with your order, instead of demonstrating fair business practices and covering the cost. They will go against their word of covering any cost associated with their mistake, REGARDLESS, of how much business you give them, and end up charging you an arm and a leg when all is said and done. I would give this company a...

Less than one star. I ordered two chairs from Stephanie in sept 2O21 . She left company after having own problems with them. I was directed to manager jay,who by his own admission has had it with this work. He was rude, crude and nasty to me. He constantly threatened to cancel my order even months after my fabric had arrived to them. When I would ask what the status of order was, he would say, “None of my business “ or “ I’m not going to discuss it. He asked me after almost a year of waiting to write to him confirming that I still wanted order, which I did. I still couldn’t get any info. Eventually I called the manufacturer and Jay called me after they called him, and he blasted me. Now it’s been close to a year that he had my money and fabric. All he would do is scream at me and threaten to cancel order and return money. After 14-15 months, I accepted the cancellation of the order HE NEVER PLACED. My fabric was just sitting on cabinet in office. I CAN CONFIRM THAT HE NEVER PLACED because I came to be introduced to a rep for manufacturer and he was able to confirm. I had it further confirmed by furniture store in NY. Elite thought Stephanie either charged me too little for chairs and wouldn’t make money, or they were just using my money and are dishonorable.

THE GOOD news: I discovered another store in Connecticut who placed the order, gave me excellent instructions on sending fabric to manufacturer (and she even followed up with company that my fabric was received and I was in the queue. The manufacturer was closed for two weeks in December but….the BEST news…..my chairs were received by me NINE weeks after they received the fabric (counting the two weeks they were closed) EVEN B E TT E R News…..Including the delivery and set up, THEY WERE CHEAPER! Keep away from Elite in Myrtle Beach, South Carolina.

Guess I can’t tell you the name of wonderful store in Connecticut , but seek it out.

Ps. Please Elite, do not respond…your words would...