Terminix — Local services in Myrtle Beach

We've used Terminix for approximately one year. We've always kept card on file for them to "auto draft" on a monthly basis. In June, 2018 my card was compromised so the issuer cancelled the card and issued a new one. I notified Terminix of this issue and let them know as soon as I received the newly issued card, I'd call them back to put it back on file. The draft was initiated on the 25th of the month (as always) but of course the transaction declined as it had been cancelled. I called them on July 2 to notify them the new card had been received and to please put on file. They then proceeded to debit the account on July 5, 2018 for June (fair enough, I authorized this) However, starting in August, 2018 I started being charged 2x, on the same day, for the same amount(service) When I noticed this was happening, I used their "secure online contact form" to notify them of what I felt was an honest mistake and to please carry it forward to September for simplicity sake. September rolls around, same thing.....charged 2x, same day, same amount (service) At this time, I requested the card be taken off auto draft, and for them to apply the extra 2 months to October and November and we'd pick back up in December on a monthly basis. Instead of doing this, they managed to send me a letter requesting payment at which time called the office to once again discuss the ongoing issues. In addition, they charged the card in November AFTER I'd removed the card from any further "auto drafts." Initially, the receptionist I spoke with (whom I'm assuming also acts in an A/R role) stated my claims were unfounded. Upon further investigation, she seen that I indeed was right....I was looking at every charge debited beginning in April. 2018 and was telling her these dates. She then claims it "must've been done at corporate level" Okay....so it's on auto draft at the local office and someone at corporate takes it on themselves to duplicate a charge on a recurring basis? Very unhappy with their service or willingness to listen. Also not happy with the technician. When I signed on, we received stellar service from technician Charles. Upon Charles' departure, I cannot say the same. My recommendation would be is if you use them, DO NOT enroll in any auto pay situation with them.

UPDATE AS OF 12/19/18 December 6: Terminix admitted to the duplicate charges. They supposedly initiated refund check on this date from the corporate level, per Reid, Branch Manager. As of 12/18/18, was not received. Contacted Reid once again to find out what was going on as refund has not been received. I'd contacted corporate and they told me they had no access to any records as the local branch is an independently owned franchise. He responded ONLY after I told him this AND he received notification that I'd filed a formal complaint with the BBB and stated that refund was issued and mailed out 12/18/18...ok, what happened to 12/6/18?? Also, refuses to give explanation of delay and opts instead to run from an issue initiated at the office he manages by stating Regional Manager will be contacting me since it was escalated to BBB. Still, no refund and no explanation. They blatantly refused to put back on the very card they negligently double charged services to. Very poor level of service demonstrated.

UPDATE AS OF 12/21/18* After escalating my issues and Regional Manager owning up to their mistakes, I'm happy to report this issue is finally resolved!! I'd still advise beware and to monitor your account closely if you do not pay in full initially for...

Today I got a$349 bill from Terminex for services I did not request and do not want--their notice was clearly intended to look like a BILL----For MY . Termite Inspection, I paid $265 for my termite inspection in September that is NOT DUE until the END OF NOVEMBER......So this company's billing tactics allowed them to hold my money for ALMOST 3 MONTHS----without providing any service. This company'a deceptive practices are intended to make you pay for services IN ADVANCE of when they might be provided so that the company gets to take advantage of the time value of YOUR money. I have lost all confidence in Terminex and will that cannot be fixed at this...

I have 2 mosquito service per month due to the 1 time service was not working. I thought this would nip it, no!! it was the same result as the 1 service per month. Then….. I was told today that they have been using a different chemical than used in 2023 and said that the new chemical was not as effective as the one that was used the previous year!!!! Was I told this when I doubled up on my service, NO!!! so as of today after being told this by Brandy, I have cancelled my next 4 services for September and October. If I had been aware of this change in chemicals that were not as effective, I would have contacted another company to use for...