T-Mobile — Local services in Nacogdoches

I recently visited Patel to have a screen protector applied to my phone, and I couldn’t be happier with the experience. From start to finish, Patel’s professionalism and expertise really stood out. As soon as I walked into his shop, I was greeted with a warm welcome, which instantly made me feel comfortable and assured that I was in good hands.

Patel took the time to discuss the different types of screen protectors available and helped me choose the one that best suited my needs. He didn’t try to upsell me on anything unnecessary, which I really appreciated. Instead, he focused on what would be the most durable and provide the best protection for my phone, while also considering my budget.

Before he even started applying the screen protector, Patel meticulously cleaned my phone screen. He used a special solution and cloth, ensuring that not a single speck of dust or smudge remained. I was impressed by how thorough he was, paying attention to the tiniest details. It’s clear that Patel takes great pride in his work and doesn’t cut corners.

When it came time to apply the screen protector, Patel’s steady hands and precision were nothing short of impressive. He aligned the protector perfectly, making sure it was centered and fit the screen exactly right. Throughout the process, he was incredibly patient, taking his time to ensure there were no bubbles, dust particles, or imperfections. He even double-checked his work under a bright light to make sure it was flawless.

Patel’s expertise really shone through during the entire process. It was obvious that he has a lot of experience and knows exactly what he’s doing. The screen protector is now on my phone, and it looks amazing—like it’s part of the original screen! There are no noticeable edges, and it feels smooth and responsive to the touch. I can barely tell it’s there, which is exactly what I wanted.

But the experience didn’t end there. Patel took the time to explain how to care for the screen protector to ensure its longevity. He gave me tips on how to avoid scratching it and what to do if I ever needed to remove or replace it. This level of customer service is rare and really shows how much Patel cares about his customers.

Overall, my experience with Patel was exceptional. He went above and beyond to make sure I was completely satisfied with the service. The attention to detail, the quality of work, and the customer service were all top-notch. I’ll definitely be returning to Patel for any future phone needs, and I’ll be recommending him to all my friends and family. If you need anything done to your phone, whether it’s applying a screen protector or something more complex, Patel is the person to see. You won’t be...

A 45 minute wait time to pick up a phone is UNACCEPTABLE. I spent 45 minutes waiting for an interaction that only took 5 mins. I arrived at the store at 4:10 to pick up my phone. I noticed 2 employees(A and B) helping customers and another employee(C) doing basically nothing. 2 other customers were already ahead of me. 10 mins went by, 20 mins went by 30 mins went by and C employee assured me someone would help me as soon as possible. Come to find out employee C is the "manager". I asked him, "Can you help me? I'm just here to pick up a phone," His exact words were, "I'm the manager I can't help you" "All I can do is check people in" "My manager wants me to run the store like that" In what world is the manager not allowed to help their customers??? By this time two customers had already turned around and left. Jay Williams the so called "manager" showed zero professionalism and zero regard for their customers time. All the other staff is great. They are amazing, but Jay Williams needs to be retrained or relocated. That's not how we do things down here in East Texas. By the time I got my phone it was...

T-mobile in Nacogdoches, TX totally scammed me when I went to upgrade my phone. I had a plan with 3 phone lines. I was sold on upgrading one phone from an iPhone 11 to a 14 with promotions and a trade in involved that I was told would make my bill go up about $20 per month. This was to also include a kids Sync Up watch and line for a Christmas present for a grandchild. When the next bill came my total bill went up by $130. After multiple calls, chats, and visits back to the store I was basically told tough luck. Nothing I was initially told was honored. Not from the store personnel nor from the online support.

I attempted to return the Sync Up watch, which was still unopened, but I was informed that the return period had passed—it's only TWO WEEKS. This timeframe is insufficient, especially considering that the watch has resulted in an unexpected increase in my bill. Additionally, since it was a Christmas gift, I couldn’t assess its suitability within such a short period in any case.

Unacceptable on...