Tropical Smoothie Cafe — Restaurant in Nacogdoches

Let me start by saying this: generally I don't have problems with this cafe. In fact, I still eat here and buy smoothies. However; I have had several little slip ups that I wish to address as someone who also works around customer needs and purchases.

I ordered a Chicken Pesto Flatbread, something I get quite frequently and would recommend to anyone who loves basil pesto and chicken. This flatbread comes with basil pesto, Parmesan cheese, mozzarella tomato, and grilled chicken. Now, I'm not a tomato fan so I generally remove the tomato. This being an entree, it comes with your choice of a side. Mines always the cheddar Sum chips. Here's the issue: Over time, it seems the flatbread gets sloppier and sloppier with pesto juice dripping out or basil pesto pouring out with every bite (not a huge problem, but an inconvenience nonetheless. This definitely isn't too much a problem to me.) The workers almost always forget to remove my tomatoes (Again, just an inconvenience. Nothing that I can't deal with). Just seems there's no point giving me the option if you're never going to follow it. They did me right with that this time. However; when I bit into it this time I was met with a fruity bite. When I pulled the sweetness out of my mouth, I found a bit of fruit. I know in fast food things can be hectic, but to my understanding there shouldn't be any fruit near the flatbread station as nothing in the menu would have fruit by it. Could've just been a mistake, but still, if I were allergic, this could have been a health hazard. I'm not, though. I absolutely love the Sunrise Sunset fruit smoothie. It comes with pineapple, mango, strawberry, and orange juice. It's kinda of tangy to me so I had blueberry, which usually seems to tone it down a notch for me (could just be my preference only). Adding extras to a smoothie can add $2 per extra. Too often, like today, I find that my blueberries have not been added. No adjustments made to my order. No one saying "Hey, we don't have blueberries." Just: "Here you go. Have a nice day." I know $2 isn't much and that's generally why I don't complain, but the fact is it happens to me about 8/10 times I get smoothies. That's $16 that could buy 2 more smoothies that still wouldn't have what I ordered! (That's with tip) As I said, I order my entree with Sun chips and I love how they pair with the flatbread. Problem is that about half the time I don't receive them. I don't think it really matters except I assume the charge is included with the entree which technically means that's yet another thing that I paid for but didn't get. I don't like to complain but when almost everything on this list has been done in one order, it kinda makes you wonder why you ordered any of it to begin with. To be clear, I don't always order everything together. Sometimes it's just a flatbread with chips or just a smoothie. I know that I still get points that could have the end result of getting a free smoothie in the end, but I'd still like to get what I order and it be correct. Again, this is a wonderful cafe that id recommend to anyone anytime of the year. I just hope that the owners/managers have a talk with their employees...

Every time I came here in the evening they tell me they can’t make an açaí bowl. It’ll be hours before closing and they say they can’t make it. On top of that they constantly close early/don’t come to the window. The girls in there are so rude. No one will call back when I try to talk to someone. Absolutely not with the time and energy. The...

Today was my second time coming since they opened and it was great. Smoothie was tasty and this time I decided to try some food and got the Buffalo chicken wrap. Although I was expecting it to be a cold wrap, it came out hot and tasty. Staff is always friendly as well which is a huge plus. Definitely recommend and will be back...