Marissa Collections — Local services in Naples

I know there seem to be some mixed reviews here, so wanted to share our experience at Marissa Collections. (and if you do not like long reviews - just know that our experience was great!)

My wife was in need of a Mother of the Bride Dress. We looked in Ohio where we are from and while there were some really nice dresses - nothing really stood out. On a trip to Naples, after working out and looking like we had just worked out, for some reason - we stopped into the store. Up to that point, we had never really been in - as it was our feeling that the clothes would be way too expensive and even more so, we would not be helped by the staff. (especially the way we looked that morning)

While looking thru one collection - one woman (Jaime) asked if she could help. She then spent a few minutes with us and then said that she would be right back. I then turned to my wife and said that we will never see her again. It almost felt like the scene in Pretty Woman where Julia Roberts went into the Beverly Hills store and they would not help her. The way we looked though - I would not have blamed them. HOWEVER - we could not have been more wrong and within a couple of minutes, Jaime was back with the manager of the area and they both then proceeded to spend well over an hour with my wife going thru different options. At the end - there was one dress in particular that we all liked, though no decision was made at that point. Jaime and the manager (Kira) - could not have been nicer and just said they were available for questions and to just let them know.

We did keep in contact with them and so on a subsequent trip back to Naples, went in to see it and some other options again. Both Jaime and Kira spent additional time with us - never with any pressure. Ultimately my wife went with that dress and it truly turned out beautiful - with many (many) glowing comments at the wedding. It turned out to be the perfect dress. Following the wedding, I even sent the two of them pics of my wife from the wedding to show them the fruit of their labor and the time they spent with us.

So for us - our perception of what we initially thought of Marissa Collections was way off base and we have nothing but great thoughts for the store and the people who work there.

What else can we say...

I really wanted to buy something from this website. There were two beautiful bracelets, but I needed to make sure they were returnable since I had no idea how they would look in person or if they would fit around my wrist. The website indicated there was free shipping and free returns, but when I looked at the policies at the bottom of the page, it stated all fine jewelry was final sale. I called to clarify the policy and was told they could make an exception since there were no returns on jewelry. They would give me 24 hours to return the item once I received it. The only problem was my work schedule. How could I get it back to them in 24 hours if I had to be at work the next day? They agreed to 48 hours, and we agreed on a day I was to receive it. I paid for the item online and received an email the next day indicating someone had to be home to sign for the package, and I had to agree to the 24 hour return period. I responded by asking if it was possible to get a window of time for the delivery, since it would be impossible for me to sit home all day and wait. In addition, we had agreed to a 48 hour return! Apparently, UPS does not give out this information, so I sent back an email saying that I could not guarantee anyone would be home to receive the package. I waited 2 days and never heard back from them. Finally, I gave them a call today and found out that nothing had been sent out. No one had the courtesy to let me know or tried to reach out to find a solution to the problem. I have been in retail for over 30 years and never experienced such poor customer service. How can you require a signature and not be able to give the customer a delivery window? Switch to FEDEX!

I cancelled my order and will be able to get one of the pieces from Net-a-Porter, which has incredible customer service. I plan to let the designer of the other piece know that Marissa Collections made it impossible for me to buy her bracelet. Isn't that what they are in...

I recently had a very high-profile wedding and came down to Marissa’s on a Wednesday, three days before the wedding. I was actually returning a dress I had bought from them online for the wedding that did not work out. I had never been to the store before. The day before I called to make sure I could return the on-line purchase at the store and at the same time made an appointment for the next day, Wednesday, with Kira, who answered the phone. When I arrived on Wednesday Kira was waiting and super nice. She was nicely dressed but nothing intimidating. She worked with me for the next three hours to find a dress. Unfortunately the dress we found was scratchy under the arms from the sequins, too long and needed a different zipper as it kept catching on the material. Kira brought in the seamstress and scheduled everything to be fixed by the next day, with no rush or alterations fee. I had such a positive experience that I brought my son’s girlfriend Sydney, with me the next day, who was also going to the wedding. We found a lovely dress for her as well. Interestingly, on Thursday night Sydney found the dress on sale on the designer’s website and we showed the discounted price to Kira, she honored it immediately. When we came back on Friday, Sydney picked up her dress and it fit beautifully! I am coming down next week to meet with Kira again as a friend needs a dress for a wedding up north, I hope we have good luck. I actually met Mirassa ( store owner) at the wedding I attended. She was a totally down to earth; any attitude staff may have, based on the reviews certainly didn’t come from the top, I would urge you to give her a...